Vacancies at Pennine | Window Fitters, Conservatory Builders & Surveyors

Sales Consultant Opportunities

Pennine Home Improvements are the leading installer of Orangeries, Conservatories, Garden Rooms, Glazed Extensions, Living Spaces and Windows and Doors throughout the North East. Due to our continued success, we are expanding our Sales Operation and are looking for 2 to 3 Sales Professionals who can flourish within a very unique direct sales environment. We are looking for talented individuals both from within and outside of the industry. Our existing team come from a diverse range of backgrounds including teaching, aeronautical engineering, mechanical engineering, Armed forces and law.

Our first-class marketing strategy and exemplary reputation ensures our Sales Design Consultants benefit from a high volume of expertly qualified appointments.

As Sales Consultant you will be highly driven, determined to succeed, highly flexible and deliver true professionalism to the Customer, the Company and the Industry alike. Experienced sales people would be welcome, however, so would any highly driven individuals with the determination to succeed in this rather unique role.

The role is highly versatile and dynamic, you will be required to visit customers’ homes, establish their “New Living Space” design requirements and interpret these into a design solution modelled using bespoke software. This is a rare opportunity to truly enjoy all the rewards that an aspirational selling environment can give.

You must be a motivated and passionate self-starter, an enterprising, creative thinker, with a technical aptitude and the ability to take ownership of designs from concept to creation. Full training is provided.

This is a fast paced and evolving environment, so be prepared to adapt well to change

In return we offer an excellent OTE level as well as product, design and software training, inspirational luxury showrooms and a hands-on consultative sales culture. Successful applicants should be full driving licence holders and car owners.

Role Responsibilities

Attend qualified appointments, in customers’ homes, listening to their requirements and helping them by offering the very latest and most innovative home improvement products;
Meeting homeowners and helping them to create their dream new living space using our unique design software and product range;
Working flexibly to visit new and existing customers who have shown an interest in our “New Living Space” designs, giving meaningful advice on issues like planning and building regulations; full training is given in these areas;
Build effective relationships which will contribute to the business success through the delivery of exceptional customer service;
You will be responsible for listening to the Customer, understand their needs, be curious and question to gather the ideas needed to create the desired design;

Person Attributes

You must be smart and professional, as you will be the one who sets the first impression of the company;
You will be a passionate, highly driven individual who enjoys helping customers;
You will be a versatile, dynamic and determined individual, highly goal orientated with demonstrable experience of hitting or exceeding targets;
A flexible and adaptable truly professional Sales Consultant, delivering professionalism to the Customer, Company and Industry;
You must be a motivated and passionate self-starter with a creative flair and the ability to take ownership of designs from concept to creation;
Excellent numerical skills, be able to think logically and be objective in your decision making;
Good IT Skills required, Word, Excel, Outlook etc.
Excellent communication skills with the ability to communicate ideas that inspire, inform and captivate the Customer;
Good problem-solving skills, able to identify cost efficient solutions to problems;
You must be friendly, determined and able to demonstrate the value of our marketplace product to new customers;
A highly responsive individual, you will understand the importance of responding quickly to daily challenges;
You will want to make a difference, not satisfied with the status quo, you will have a strong opinion on how to be the best sales person
Hands on, results focused, motivated to deliver in advance of deadlines;
Robust, energetic and tenacious;
Motivated to achieve targets and goals, a credible individual who possess a “can do” attitude and has an open mind to learn from the best in the business;
Quality driven & professional, employing the highest levels of honesty, probity and integrity;
Analytical with good commercial acumen.

If you would like to be considered for this opportunity which, following a 3 -month training period, is on a self-employed basis, then please send your CV and covering letter detailing your salary expectations including the added value you can bring to our business.

Self Employed Installers & Base Builders

Pennine Home Improvements are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout the North East. To support our ongoing business growth, we have opportunities for self-employed experienced Window Installers or Base Builder.

This is a great opportunity to work for a high profile, top quality, forward thinking business, offering potential earnings of £70,000.00 per year, plus regular work, on time payments and immediate starts.

We expect you to:

Deliver an exceptional level of customer service;
Focus on quality and timely delivery of work
Maintain and strengthen the Pennine Brand and Reputation
Have excellent experience, skills and knowledge of either window installation of Base Building experience;
Hold a full Driving license;
Relevant liability insurance
MTC card
Strong knowledge and experience of site Health and Safety

You will be:

Highly driven;
Self - Motivated;
Hardworking;
Determined to succeed;
Driven, passionate and show pride in your work;
Strong problem solver;
Good planning skills;

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you. Interested? Please send your CV to recruitment@pennineconservatories.com, ring Graham Jenney (Installations Director) 07778 937465 or complete our online form below.

Window & Door Surveyor

Pennine Home Improvements are the leading installer of Conservatories, Orangeries, Windows and Doors in the North East of England.

Due to continued demand for our products and services, we now have a fantastic opportunity for an experienced Window and Door Surveyor to join our Pennine Surveying Department.

We understand the importance of our people and so always ensure that our reward packages are the very best in the industry. Therefore, if you are an experienced Window and Door Surveyor and would like to become part of our team, please send your CV to recruitment@pennineconservatories.com or alternatively call Graham Jenney on M: 07778 937465 for further information.

Customer Services Co-Ordinator

We are looking for a passionate, driven and customer focused Customer Services Co-ordinator who can flourish and progress within a fast paced, forward thinking environment. You will have the desire to be responsible for providing industry leading levels of customer service, exceeding customer expectations.

You will be highly driven, motivated, passionate and determined to succeed, you will be driven to deliver an excellent after-care customer service experience.

Hours of work are Monday to Friday 8.30am to 5.00pm.

Role Responsibilities

Working with internal and external departments to resolve our customer’s queries, and identify resolution of customer problems;
To respond to email and telephone communication in a timely, friendly, professional and efficient manner;
To develop your product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries;
To obtain and analyse all relevant information, dealing with product and service inquiries in accordance with the company guidelines;
Communicate on a regular basis with customers, keeping the customer up to date with developments and problems and checking the customer is happy with our service;
To listen to the customers enquiry effectively and determine the best course of action;
Understand quickly the issues the customer is facing, with the initiative to resolve the customer queries, ask the right question and focus on ensuring a resolution;
Reassure the customer so they are confident they enquiry will be dealt with;
To build and create lasting relationships, providing the best possible experience for the customer;
Record customer complaints and where appropriate escalate complaints to the Head of Aftercare;
To meet all complaints targets and ensure individual complaint escalation targets are met;
To maintain all relevant paperwork, keeping paperwork and filing up to date;
To deal with any other administrative duties as required by the Head of Aftercare.

Person Attributes

The ability to resolve challenging and at times conflicting issues and priorities is a must;
You must be able to work on your own initiative, identifying the appropriate course of action and applying a logical thought process;
Strong admin skills with a good working knowledge of Microsoft packages;
Excellent communication skills with the ability to develop good working relationships with our customers;
Confident and professional telephone manner;
Excellent problem-solving skills;
A highly motivated individual with a can-do approach to work and the ability to “Make it happen”;
Previous customer service experience is a must as is the ability to demonstrate excellent customer service skills;
Excellent listening skills with the ability to keep calm under pressure;
The drive and determination to provide a quality customer experience, dealing with all types of calls including those of a sensitive nature;
A passion and determination to deliver exceptional customer service and create the best possible experience;
Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts;
Excellent organisational skills with a high level of attention to detail;
A highly responsive individual, you will understand the importance of responding quickly to daily challenges and will want to make a difference;
Quality driven & professional, employing the highest levels of honesty, probity and integrity.

If you would like to be considered for this opportunity, please send your CV and covering letter detailing your salary expectations using the form below.

Current Vacancies

Sales Consultant Opportunities

Self Employed Installers & Base Builders

Window & Door Surveyor

Customer Services Co-Ordinator

Apply online