Current Vacancies

Come and join the North East’s largest double glazing company. Here at Pennine, we promise you a challenging and rewarding career. So if are an exceptional individual who is looking for an exciting new role, and meets our criteria in any of the vacancies set out below, please get in touch.


Retail Showroom Advisor / Appointment Generator

We are currently recruiting for a Retail Showroom Advisor /Appointment generator. You will work in a stunning showroom environment, meeting and greeting potential customers, booking appointments and promoting our windows, doors, conservatories, replacement roofs and orangeries. You will generate appointments and ensure our customers get the best possible retail experience.

The role is based at our Durham showroom and on occasion our Long Benton showroom to cover for Staff holidays.  

This is a target-driven role, where you will be expected to generate high quality leads. You must also record all details of the customer journey accurately, so attention to detail is vital!

You will be representing Pennine to the public; therefore, you and your sales area will maintain smart and presentable standards. You will maintain excellent relationships with the store staff and internal departments. You will be experienced at providing excellent customer service to new and existing customers, both face-to-face and over the telephone.

You will be able to offer flexibility to your working hours and be available to work Monday to Sunday

Competitive rate of pay plus excellent commission across the company’s sales.

Successful candidates will have at least one year’s experience in a sales and target driven role, have a full driving license and access to their own transport.

Role Responsibilities

Leads generation

  • To generate leads for the Pennine sales team by approaching prospects within Pennine static and mobile sites and creating appointments;
  • Maximise leads and pitch rates across the Pennine catchment area in North East England;
  • Act as a link between Pennine Marketing and Sales Teams;
  • Maintain excellent internal and external relationships in particular with sales and marketing teams;
  • You will on a day to day basis manage appointments, generate leads, meet and greet customers and report leads and appointments to Sales and Marketing Managers;
  • You will follow up initial customer contact as well as issuing appointments to our Sales Representatives.

Personal presentation

  • To ensure you are smart and presentable, wearing Pennine branded clothing always.

Marketing materials

  • To distribute Pennine brochures to potential customers who make appointments;

Showroom presentation

  • To ensure that the presentation of any occupied Pennine showroom meets the standard described of Pennine;
  • To take appropriate care of the Pennine stand and report any damage or faults to the Senior Lead Manager.

Meetings

  • To attend Marketing meetings as and when required.

Training and development

  • To undertake any training required.

Being Pennine

  • To always ask yourself and the other members of the Pennine team, ‘How can we do better? How can we improve what we do?’  To never stop developing.  To have ideas.
  • To care about the detail – to ensure that every interaction with the customer -no matter how small - is of an exceptional standard.

Please send your CV and covering letter detailing your salary expectations including the added value you can bring to our business using the form below.

Self Employed Window & Conservatory Fitters

To support our ongoing business growth, we have several self-employed opportunities available for experienced Window & Conservatory fitters.

At Pennine it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have teams of Window fitters and Conservatory Fitters who are quality focused, experienced and passionate about providing excellent customer service.

This is a great opportunity to work for a high profile, top quality, forward thinking business, offering regular work, on time payments and immediate starts.

We expect you to:

  • Be an experienced window or conservatory fitting experience;
  • Provide excellent quality window and conservatory fitting work;
  • Deliver an exceptional level of customer service;
  • Maintain and strength the Pennine Brand and reputation;
  • Display an outstanding work ethic;
  • Demonstrate extremely high standards of work;
  • Hold a full Driving license;
  • Hold a relevant liability insurance;
  • Hold a MTC card;
  • Have strong knowledge and experience of site Health and Safety.

You will:

  • Display strong communication skills;
  • Build positive relationships with all key personnel;
  • Be highly driven;
  • Be self - motivated;
  • Be hardworking;
  • Be determined to succeed;
  • Be driven, passionate and show pride in your work;
  • Be a strong problem solver;
  • Have good planning skills.

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you.  Please send your CV using the application form below?

Self Employed Bricklayers / Builders

To support our ongoing business growth, we have several self-employed opportunities available for experienced Bricklayers / Builder Squads. This is a great opportunity to work for a high profile, top quality, forward thinking business, offering potential earnings of £70,000.00 per year, plus regular work, on time payments and immediate starts.

We expect you to

  • Be experienced in the full construction of conservatory bases –groundworks/foundations, bricklaying and laying of floors;
  • Provide excellent quality Bricklaying/building work;
  • Be experienced in all aspects of small-scale building;
  • Deliver an exceptional level of customer service;
  • Maintain and strength the Pennine Brand and reputation;
  • Have an outstanding work ethic;
  • Demonstrate extremely high standards of work;
  • Hold a full Driving license;
  • Relevant liability insurance;
  • MTC card;
  • Strong knowledge and experience of site Health and Safety.

You will be:

  • Expected to provide and work with a Labourer/Ground Worker;
  • Able to display strong communication skills;
  • Able to build positive relationships with all key personnel;
  • Highly driven;
  • Self - Motivated;
  • Hardworking;
  • Determined to succeed;
  • Driven, passionate and show pride in your work;
  • Strong problem solver;
  • Good planning skills.

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you. Interested - get in touch using the application form below?

Sales Consultant Opportunities

Pennine Home Improvements are the leading installer of Orangeries, Conservatories, Garden Rooms, Glazed Extensions, Living Spaces and Windows and Doors throughout the North East.  Due to our continued success, we are expanding our Sales Operation and are looking for 2 to 3 Sales Professionals who can flourish within a very unique direct sales environment.  We are looking for talented individuals both from within and outside of the industry.  Our existing team come from a diverse range of backgrounds including teaching, aeronautical engineering, mechanical engineering, Armed forces and law.

Our first-class marketing strategy and exemplary reputation ensures our Sales Design Consultants benefit from a high volume of expertly qualified appointments.

As Sales Consultant you will be highly driven, determined to succeed, highly flexible and deliver true professionalism to the Customer, the Company and the Industry alike.  Experienced sales people would be welcome, however, so would any highly driven individuals with the determination to succeed in this rather unique role.

The role is highly versatile and dynamic, you will be required to visit customers’ homes, establish their “New Living Space” design requirements and interpret these into a design solution modelled using bespoke software. This is a rare opportunity to truly enjoy all the rewards that an aspirational selling environment can give.

You must be a motivated and passionate self-starter, an enterprising, creative thinker, with a technical aptitude and the ability to take ownership of designs from concept to creation.   Full training is provided.

This is a fast paced and evolving environment, so be prepared to adapt well to change

In return we offer an excellent OTE level as well as product, design and software training, inspirational luxury showrooms and a hands-on consultative sales culture.  Successful applicants should be full driving licence holders and car owners.

Role Responsibilities

  • Attend qualified appointments, in customers’ homes, listening to their requirements and helping them by offering the very latest and most innovative home improvement products;
  • Meeting homeowners and helping them to create their dream new living space using our unique design software and product range;
  • Working flexibly to visit new and existing customers who have shown an interest in our “New Living Space” designs, giving meaningful advice on issues like planning and building regulations; full training is given in these areas;
  • Build effective relationships which will contribute to the business success through the delivery of exceptional customer service;
  • You will be responsible for listening to the Customer, understand their needs, be curious and question to gather the ideas needed to create the desired design;

Person Attributes

  • You must be smart and professional, as you will be the one who sets the first impression of the company;
  • You will be a passionate, highly driven individual who enjoys helping customers;
  • You will be a versatile, dynamic and determined individual, highly goal orientated with demonstrable experience of hitting or exceeding targets;
  • A flexible and adaptable truly professional Sales Consultant, delivering professionalism to the Customer, Company and Industry;
  • You must be a motivated and passionate self-starter with a creative flair and the ability to take ownership of designs from concept to creation;
  • Excellent numerical skills, be able to think logically and be objective in your decision making;
  • Good IT Skills required, Word, Excel, Outlook etc.
  • Excellent communication skills with the ability to communicate ideas that inspire, inform and captivate the Customer;
  • Good problem-solving skills, able to identify cost efficient solutions to problems;
  • You must be friendly, determined and able to demonstrate the value of our marketplace product to new customers;
  • A highly responsive individual, you will understand the importance of responding quickly to daily challenges;
  • You will want to make a difference, not satisfied with the status quo, you will have a strong opinion on how to be the best sales person
  • Hands on, results focused, motivated to deliver in advance of deadlines;
  • Robust, energetic and tenacious;
  • Motivated to achieve targets and goals, a credible individual who possess a “can do” attitude and has an open mind to learn from the best in the business;
  • Quality driven & professional, employing the highest levels of honesty, probity and integrity;
  • Analytical with good commercial acumen.

If you would like to be considered for this opportunity which, following a 3 -month training period, is on a self-employed basis, then please send your CV and covering letter detailing your salary expectations including the added value you can bring to our business.

Self Employed Installers & Base Builders

Pennine Home Improvements are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout the North East.  To support our ongoing business growth, we have opportunities for self-employed experienced Window Installers or Base Builder.

This is a great opportunity to work for a high profile, top quality, forward thinking business, offering potential earnings of £70,000.00 per year, plus regular work, on time payments and immediate starts.

We expect you to:

  • Deliver an exceptional level of customer service;
  • Focus on quality and timely delivery of work
  • Maintain and strengthen the Pennine Brand and Reputation
  • Have excellent experience, skills and knowledge of either window installation of Base Building experience;
  • Hold a full Driving license;
  • Relevant liability insurance
  • MTC card
  • Strong knowledge and experience of site Health and Safety

You will be:

  • Highly driven;
  • Self - Motivated;
  • Hardworking;
  • Determined to succeed;
  • Driven, passionate and show pride in your work;
  • Strong problem solver;
  • Good planning skills;

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you. Interested? Please send your CV  to recruitment@pennineconservatories.com, ring  Graham Jenney (Installations Director) 07778 937465 or complete our online form below.

Window & Door Surveyor

Pennine Home Improvements are the leading installer of Conservatories, Orangeries, Windows and Doors in the North East of England.

Due to continued demand for our products and services, we now have a fantastic opportunity for an experienced Window and Door Surveyor to join our Pennine Surveying Department.

We understand the importance of our people and so always ensure that our reward packages are the very best in the industry. Therefore, if you are an experienced Window and Door Surveyor and would like to become part of our team, please send your CV to recruitment@pennineconservatories.com or alternatively call Graham Jenney on M: 07778 937465 for further information.

Customer Services Co-Ordinator

We are looking for a passionate, driven and customer focused Customer Services Co-ordinator who can flourish and progress within a fast paced, forward thinking environment. You will have the desire to be responsible for providing industry leading levels of customer service, exceeding customer expectations.

You will be highly driven, motivated, passionate and determined to succeed, you will be driven to deliver an excellent after-care customer service experience.

Hours of work are Monday to Friday 8.30am to 5.00pm.

Role Responsibilities

  • Working with internal and external departments to resolve our customer’s queries, and identify resolution of customer problems;
  • To respond to email and telephone communication in a timely, friendly, professional and efficient manner;
  • To develop your product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries;
  • To obtain and analyse all relevant information, dealing with product and service inquiries in accordance with the company guidelines;
  • Communicate on a regular basis with customers, keeping the customer up to date with developments and problems and checking the customer is happy with our service;
  • To listen to the customers enquiry effectively and determine the best course of action;
  • Understand quickly the issues the customer is facing, with the initiative to resolve the customer queries, ask the right question and focus on ensuring a resolution;
  • Reassure the customer so they are confident they enquiry will be dealt with;
  • To build and create lasting relationships, providing the best possible experience for the customer;
  • Record customer complaints and where appropriate escalate complaints to the Head of Aftercare;
  • To meet all complaints targets and ensure individual complaint escalation targets are met;
  • To maintain all relevant paperwork, keeping paperwork and filing up to date;
  • To deal with any other administrative duties as required by the Head of Aftercare.

Person Attributes

  • The ability to resolve challenging and at times conflicting issues and priorities is a must;
  • You must be able to work on your own initiative, identifying the appropriate course of action and applying a logical thought process;
  • Strong admin skills with a good working knowledge of Microsoft packages; 
  • Excellent communication skills with the ability to develop good working relationships with our customers;
  • Confident and professional telephone manner;
  • Excellent problem-solving skills;
  • A highly motivated individual with a can-do approach to work and the ability to “Make it happen”;
  • Previous customer service experience is a must as is the ability to demonstrate excellent customer service skills;
  • Excellent listening skills with the ability to keep calm under pressure;
  • The drive and determination to provide a quality customer experience, dealing with all types of calls including those of a sensitive nature;
  • A passion and determination to deliver exceptional customer service and create the best possible experience;
  • Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts;
  • Excellent organisational skills with a high level of attention to detail;
  • A highly responsive individual, you will understand the importance of responding quickly to daily challenges and will want to make a difference;
  • Quality driven & professional, employing the highest levels of honesty, probity and integrity.

If you would like to be considered for this opportunity, please send your CV and covering letter detailing your salary expectations using the form below.

Business Admin Apprentice

We are looking to appoint a Business Administration Apprentice, based in our offices in Benton, Newcastle.

  • Are you a recent school or college leaver wondering what to do to build a career?
  • Do you want to develop your business skills and knowledge?

If you are organised, with good IT skills, willing to listen and learn from others, this could be the right next step for you.
You will be friendly, reliable and helpful, willing to assist others, with a passion for all things business. You will be driven, and customer focused with the ability and desire to learn and develop.

You will need to be focused, hardworking, flexible and adaptable, supporting the business with day to day business admin functions.

The role will involve you working closely with team members, undertaking admin duties and helping and supporting the business departments.

Dependant on qualifications, you will be working towards a Level 3 or Level 2 Business Admin qualification.

Hours of work are Monday to Friday 8.30am to 5.00pm.

Role Responsibilities

  • Basic administration duties;
  • To raise and place purchase orders;
  • To chase proof of deliveries and book in stock;
  • To update relevant and necessary spreadsheets;
  • To answer calls and divert accordingly
  • To respond to queries, online and via email
  • To provide support and assistance to the office team;
  • To undertake photocopying and filing
  • Procurement of stationery and any ad hoc purchases

Person Attributes

  • Excellent administration and organisation skills;
  • Excellent communication skills with the ability to develop good working relationships;
  • Good IT Skills, Knowledge of Microsoft packages, word, excel and outlook
  • Confident and professional telephone manner;
  • Excellent accuracy and attention to detail;
  • A highly motivated individual with a can-do approach to work and the ability to “Make it happen”;
  • Excellent listening skills with the ability to keep calm under pressure;
  • The drive and determination to provide a quality service;
  • Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts;
  • Excellent organisational skills with a high level of attention to detail;
  • A highly responsive individual, you will understand the importance of responding quickly to daily challenges and will want to make a difference;

If you would like to be considered for this opportunity, please send your CV and covering letter using the form below.

Sales Order Processor

Following unprecedented growth, we are recruiting a Sales Order Processor. You will be responsible for processing electronic orders, in accordance with customer / product specification onto Window Designer. A focus on accuracy is a must as is the ability to achieve deadlines and provide a quality service.

You will have a positive outlook with a strong focus on doing the right thing for the customer, creating win-wins and displaying energy and tenacity. This a fast-paced evolving environment so be prepared to adapt well to change.

You will be highly driven, motivated, passionate and determined to succeed.

Hours of work are Monday to Friday 8.30am to 5.00pm.

Role Responsibilities

The workload of the ordering processing department is varied and requires the ability to develop and learn product knowledge, excellent processing speed with a focus on accuracy and attention to detail. The primary responsibilities of Order Processor are:

  • To be responsible for the processing of orders from our various customers and ensure the accurate input onto Window Designer;
  • To ensure the provision of a quality service which provides for the order being manufactured and delivered in line with the customer order date;
  • To respond to customer telephone enquiries, ensuring an excellent level of customer service and support is provided;
  • To develop and maintain excellent working relationships with internal and external stakeholders, including customers and installations;
  • To liaise with the customer via email and telephone to give further help if required regarding their orders;
  • To liaise with internal departments regarding any special part of the order, for example shaped frames and any extra components;
  • To liaise with other departments to ensure orders are fulfilled accurately and on time.

Person Attributes

  • Experienced in the window and building industry processing window orders and quotes is an advantage, the ability to learn new skills is a must;
  • A confident and organised individual with excellent communication skills and the ability to communicate effectively at all levels;
  • The drive, ambition and determination to develop technical knowledge of the products we supply;
  • The ability to receive and process orders quickly and efficiently with the ability to prioritise your workload and meet the deadlines set;
  • Good IT skills with a good working knowledge of Microsoft Office, Window Designer knowledge would be an advantage, but full training will be provided;
  • Good problem-solving skills with the ability to work under pressure and demonstrate effective time management;
  • A willingness to undertake further training with the ability to implement learning into your daily work.

Please send your CV and covering letter detailing your salary expectations and why you are a suitable candidate using the form below.


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2020 All content © Crownfold Ltd T/A Pennine Home Improvements.

Crownfold Ltd is the trading name of Pennine Home Improvements

Credit is subject to status and affordability.  Crownfold Limited, Unit 1C North Tyne Industrial Estate, Whitley Road, Benton, Newcastle Upon Tyne, NE12 9SZ, FCA Register no. 718076, trading as Pennine Home Improvements is a credit broker and is authorised and regulated by the Financial Conduct Authority.  Credit is provided by a panel of lenders with whom we have a commercial relationship (so we cannot provide independent advice).