At Pennine Home Improvements we don’t just define value by price. Our prices are competitive, giving our customers complete confidence in the price that they pay is very important to us as well as our expert, highly professional service and guarantees. We keep a close eye on our competitors to ensure we always offer excellent quality at fair prices, supported by exceptional service and, as a result, we believe we provide value that’s unrivalled in the market.
We’re so confident of the value of our products that we are offer a ‘Price Promise’. Find the same quality product and service commitment for less, within our service area, within 14 days and we’ll refund DOUBLE the difference. The like for like quotation must be for a product that we are able to supply and must be of the same size, same design and same quality and same service offering.
Simply let us know the competitor’s name and product details (accompanied with a copy of the original quotation you have received) – we’ll then verify whether the price and the competitor’s service offering are the same as ours, we’ll beat the price or refund the difference as appropriate.
Pennine staff are all highly trained to offer impartial, expert advice on all our products. Our service doesn’t end with your purchase – we provide excellent aftercare support with our 20 year guarantee, free annual maintenance checks and a 24-hour emergency lock-out service and a expert services to help you, from delivery to installation and beyond.
What is my local service area?
We define our local service area as the North East Region, details of the exact area this covers are available from our showroom.
What if a competitor is offering products either at a discounted price or with a free item?
We will match the total price for the bundle of products if the price of the bundle is publicly available to all customers and the products and service in the competitor’s bundle are identical to products and service we sell, including any free items.
Notification of competitor quotation must be received within 14 days of signing a Pennine Home Improvements contract. Claims must be received in writing and addressed to our Head Office in Benton to the Sales Department. Original copy of the competing offer, service and full specification of the product must be enclosed with the claim. Only one claim per customer per order. Pennine Home Improvements decision on whether a competitor’s product and service offering matches the ours is final.
THE PENNINE WAY
The Pennine Way forms the solid backbone of our company. It defines what it feels like to work with Pennine, by highlighting what’s most important to you.
The Pennine Way isn’t about what we do; it’s about how we do it.
The Pennine Promises
We make and keep, 4 service promises that no-one else does, our 20 Year Guarantee, 24 hour Lockout Service, Free Annual Maintenance Checks and The Pennine Price Promise.
Relaxed Sales Process
We make you feel comfortable with the entire sales process. Together, we decide exactly what it is you need, you’ll understand exactly how we price our products and why.
Clarity of Product
We clearly define every detail of your product at every stage of the process, so you always know exactly what you’re paying for.
Absolute Respect
We always treat your home like the palace it is. Your space, your rules. We’ll use dust covers on our way in and tidy on our way out.
Know your Pennine
We talk you through every aspect of your complete, quality checked product, so that you know how to use, care for, maintain and get the very best from it.
Thanking You
We thank all of our customers with a loyalty discount to be used on future products.
Real Aftercare
Our aftercare team will stay with you for one month after everything is finished, to help you with natural tweaks. You will receive Free Annual Maintenance Checks for the first two years after the installation.
People People
At every stage of the process, we only ever introduce you to people who want to make the process a pleasure for you. You’ll feel supported and listened to – every step of the way.
PENNINE PRODUCTS AT A GLANCE
The Pennine product portfolio is the perfect taster of all the amazing choices we have to offer. But for the full Pennine experience, we’d love to see you at one of our showrooms. Browse through our complete range at your leisure and when you’re ready we’ll be there to answer any of your questions when you need us.
EXTENSIONS
Our design range of extensions allows you to select exactly the style, size, structure and colour to complement your home and your garden.
WINDOWS
Our select range of windows caters for any property, of any age, honouring the integrity of your home, whilst catering for your modern day needs.
DOORS
Our doors have two clear and opposite purposes – they welcome your guests in and keep unwelcome ones out. Bold and beautiful in one perfect package.
WANT TO GET IN TOUCH?
Simply complete the form below and a Pennine customer advisor will get in touch to discuss your enquiry.