At Pennine Home Improvements we don’t just define value by price. Our prices are competitive, giving our customers complete confidence in the price that they pay is very important to us as well as our expert, highly professional service and guarantees.

We keep a close eye on our competitors to ensure we always offer excellent quality at fair prices, supported by exceptional service and, as a result, we believe we provide value that’s unrivalled in the market.

Our Promise...

We're so confident of the value of our products that we are offer a 'Price Promise'. Find the same quality product and service commitment for less, within our service area, within 14 days and we'll refund DOUBLE the difference. The like for like quotation must be for a product that we are able to supply and must be of the same size, same design and same quality and same service offering.

Simply let us know the competitor's name and product details (accompanied with a copy of the original quotation you have received) – we’ll then verify whether the price and the competitor’s service offering are the same as ours, we’ll beat the price or refund the difference as appropriate.

On Service...

Pennine staff are all highly trained to offer impartial, expert advice on all our products. Our service doesn’t end with your purchase – we provide excellent aftercare support with our 20 year guarantee, free annual maintenance checks and a 24-hour emergency lock-out service and a expert services to help you, from delivery to installation and beyond.

What is my local service area?
We define our local service area as the North East Region, details of the exact area this covers are available from our showroom.

What if a competitor is offering products either at a discounted price or with a free item?
We will match the total price for the bundle of products if the price of the bundle is publicly available to all customers and the products and service in the competitor’s bundle are identical to products and service we sell, including any free items.

Notification of competitor quotation must be received within 14 days of signing a Pennine Home Improvements contract. Claims must be received in writing and addressed to our Head Office in Benton to the Sales Department. Original copy of the competing offer, service and full specification of the product must be enclosed with the claim. Only one claim per customer per order. Pennine Home Improvements decision on whether a competitor's product and service offering matches the ours is final.

For help & advice call 0800 22 55 22 today!