"Your engineer explained other Pennine products and services. Together with front and rear doors, we also have a hybrid conservatory all fitted and installed by Pennine. I informed your engineer that should we need any further home irmpovement s I would contact Pennine only."
"My husband and myself were really pleased with our installation of windows and doors. Installation team were very friendly. Thanks again!"
"This was a small job but over the years, I have always been satisfied with Pennine's work ie windows, doors, orangery and patio door."
"Anthony and Lewis were very professional and polite. We were entirely satisfied with their work"
"Loved the choice and help. The installation team were really good and explained everything to me. The quality of the work they completed was excellent. I would not hesitate to use them again."
"The engineer, who came out to repair my conservatory roof, was great and explained everything he was doing. He was very polite and careful. Very good experience from Pennine aftercare."
"Engineer Phil was very caring and knowledgeable about his product. If I need any further assistance in the future, I would not hesitate to ask for Phil. This does not disregard any other member of staff as they all have been a credit to your business."
"We are very pleased with our door. Thank you to all involved."
"All of the team, with whom we dealt, from the guy who did the estimate to Darren and Wayne, who did the installation, were great. This was a lot of money to invest but the product looks great. We feel secure and certainly noticed the difference in the recent snow storm."
"I found the aftercare very good"
"The engineer (Lewis) explained everything that he was doing to repair the windows to my son and answered all of our questions satisfactorily. A very pleasant young man."
"Exceptional service from the aftercare team. Thank you!"
"I can't thank Liz and her team enough."
"We phoned about the problem, were given an appointment and fitter came out and fixed the problem when he said he would. Job done."
"Great, efficient, aftercare service. Nice, polite, efficient engineer."
"I was very happy with aftercare. I rang in the morning and the lady on the phone was very pleasant and helpful. "The engineer came out within three hours, sorted the problem out and explained everything. He even put on little blue shoe covers before he entered my home.
"We were very impressed all round! From the unpressured approach of the sales' team, the detailed breakdown given in the quote, the friendly and informative project management team, the friendly and professional installation team and the quality work and design of the product. Super! Thank you!"
"The aftercare team and engineer acted in a professional and courteous manner at all times. Thank you!"
"I cannot fault any part of the installation from start to finish. Thank you for a fantastic job."
"Alison was very good at her job. She kept us up to date at all times."
"I think Phil, the engineer, is a credit to your company. His work is first class and his customer service is excellent."
"The engineer was fantastic"
"As per previous installations, we are extremely happy with the product and all aspects of the Pennine experience.Thank you!"
"Although there were slight problems along the way, Pennine did not rest until things were rectified to an impressive standard. I am a very happy customer."
"I am very pleased with Pennine."
"I had the aftercare man after my first year service visit. When I said what was of concern, he said some-one would come back. They did - a week later - which I thought was excellent."
"We are very happy with the work carried out by the engineer. He did the job quickly and cleaned up afterwards to a high standard. Thank you very much."
"I am a very satisfied customer."
"This was a signficant investment but the process was painless and we were made to feel a valued customer from start to finish despite the fact our build is small in comparison to most. "Nothing was too much trouble and Nicola Armstrong was always at hand when assistance was required. She is a credit to the organisation."
"Phil was completely considerate and careful when carrying out window pane replacement."
"I am pleased with the work and happy with the care and information given to me about when and how I was going to be informed."
"Great service again. Thank you!"
"The workmen were excellent and friendly. They quickly got on with the job. I was surprised how fast they worked as they chatted with us. "We were very pleased with the work. Everything to do with operating the door was carefully explained to us. Thank you Pennine for a job well done!"
"Completed quickly and promptly. The contractors were no bother."
"Our repair fitter was friendly and helpful. He fully explained the nature of the fault and what he was going to rectify it. He left the area tidy and clean. We were very pleased."
"The engineer was polite, focussed and resolved the door problems very quickly. He showed respect and his visit was a pleasant interlude."
"The aftercare engineer was very good. He was polite,on time and explained what needed to be done fully after examining the issues. "I would have no hesitation in requesting his services again - or the next time"
"Anthony - the engineer - was helpful, knowledgeable, pleasant and efficient."
"Painless, perfect, professional service. I cannot fault the sub-contractors - Tony and his men - and the Pennine fitters. They were polite and re-assuring. A five star-plus service."
"The engineer had resolved the issue within three hours of my initial call. I would deem this a first class service, efficient and professional"
"We found all of the people doing this work pleasant to have in our home and the work was carried out in a very professional manner with a cheerful and hard-working approach."
"Your engineer was - and is - a credit to your corporate identity. He was pleasant, courteous and from the outset exceeded our expectations. "Your office staff kept us informed of all stages and were pleasant, courteous and respectful. We could not have wished for better service."
"I am very pleased with the end result. It has cut my heating by 80 per cent."
"Pennine has a great team. I hope the New Year brings all you hope for! Happy new year to you all!"
"I have to say that the sales person, who came out, was the best sales person, who I have ever had in my property - and I have had a lot. He should be complemented to the highest standard and Pennine should be very proud of his work. I hope you pass this on to him as he deserves to be recognised."
"We would just like to say the installation team did a fantastic job as the snow on the ground made the job that little bit harder. Well done!"
"Very professional and prompt response to rectify the problem"
"Thank you for the help and understanding. Keep up the good work!"
"Just excellent all the time. Up to my expectations"
"Everything went to plan. The maintenance person who came was friendly and explained everything in detail"
"All staff were professional and pleasant throughout. All queries were dealt with efficiently. My new door is just what I wanted. Thank you!"
"We have always been very happy with the work done by Pennine teams. We now have had everything done by Pennine - doors and windows - and so we do not need to contact you again. Thank you for your work, ethics and friendliness "
"The aftercare engineer was friendly and pleasant. He talked us through it, did the job, chatted and took time with the job. He asked about anything else and checked all the other sealants thoroughly. "He had been before and knew how to get here. As it is an awkward address to find, I didn't have to go out and look for him."
"More than happy with my Pennine installation"
"We are extremely pleased with the products and very happy with the end result. We also would like to say a special thank you to the installation team"
"When the sun shone on the patio glass, it showed up marks on the inside of the double glazing. "When I informed Pennine, they immediately agreed to change the glass. It was replaced within 10 days and I am now extremely happy with the units."
"Thank you for your professional care and consideration."
"Your engineers arrived early, which was great. They identified the issue as just silicon on glass and they removed it. Job was done in 15 minutes. Very nice and friendly men - a credit to your company."
"Great service from start to finish. Very pleased I used Pennine. I would highly recommend Pennine to friends and family"
The engineer was very helpful and pleasant to deal with.
I can only say that I am delighted with the finished conservatory and my friends have had admired it.
We love our new door and other people have commented on how nice it looks.
We are over the moon with our windows and doors.
We knew the windows would be top quality and we were very pleased with the brickwork and canopy, which exceeded our expectations of the overall project. All our neighbours have noticed and made complimentary comments on the completed job and high standard of workmanship.
The installation team were second to none, friendly, respectful. Best decision I've made using Pennine.
Very happy with both product and service we received.
We are very happy with this new installation and would not hesitate to use Pennine again if the need arises - thank you.
Love our new conservatory. Michalea, our Project Manager, was very helpful and professional throughout.
The two lads who did the installation were a credit to your firm (Wayne & Darren), They were thorough, tidy and efficient with good attention to detail.
From start to finish everything was perfect. Just as we expected workmen were very pleasant. Thank you so much.
The door we purchased was at the top of our budget, but is a strong, secure product. With a 20 year guarantee it will most likely outlast us! The installations was very good and quite a quick job, Steve and Derek were efficient, pleasant and able to answer any queries we had. A good job, well done.
The planning and adherence to plan was second to none. The trades teams were punctual, pleasant, clean and worked hard to meet deadline whatever the weather. The finish is impressive.
10 out of 10 for Jason and colleague. They were friendly and never stopped working. Great ambassadors for your brand. Really love the new conservatory blue glass in roof and spotlight is beautiful.
I found the whole process from initial contact to installation very straight forward and the people involved both helpful and friendly to deal with. I am happy with the product and would be quite willing to use Pennine again in the future. Thank you for everything.
The aftercare has always been of the utmost high standard, engineers always pleasant and very professional. Many thanks!
Wish to thank you for a lovely conservatory and the excellent service we have received from your company from start to finish. It was a pleasure to deal with a company that listened to us and what we wanted, took pride in their product and its installation, employs a highly professional work team, but most of all - puts the customer as the priority. Thank you!
The installation team is fantastic especially Andy and his team. They are professional, friendly, handle everything with care. They arrived at my house at the same time everyday and when they finished my place was spotless and clean. Thank you! Service, time and quality are the best!
The lads who fitted our windows did a great job, good crack! Great Morning - we all had fun!
We were impressed by the efficiency, politeness and good humour of the whole team. In particular we were impressed with the installation team we had. We were expecting an upheaval in the home as well as all the rooms in the bungalow but Mr Ian Trainer and his assistant carried out the work efficiently with minimal upset to our day to day living. When the work was finished the house was clean as though nothing had been done. Well done. Thank you Pennine. Perfection personified.
By choosing Pennine I knew I was assured the highest standard of service right through survey to installation to after-sales care.
Every single member of the Pennine team we met were fantastic! They were polite and respectful and very hard working. Absolute credit to Pennine. Thank you!
We were very happy with all of your staff we were in contact with. We certainly picked the right firm to deal with. Your salesman was a cut above the competition.
We were very happy with all of your staff we were in contact with. We certainly picked the right firm to deal with. Your sales man was a cut above the competition.
We'd never employ any other company. Our work in 2007 and now have been excellent. Pennine forever!
Thank you for doing such a superb job of my conservatory. I am entirely satisfied with the completed conservatory.
The new Pennine conservatory we had fitted has given us a new lovely room for our home. It will be in constant use.
All our questions were answered honestly and we were very pleased with everyone involved.
I have worked in a double glazing factory in the past for over two years, so I can say I know about windows and doors. I am very pleased with your products which are all of a very high quality. Also, the two lads that installed them were fantastic.
We have purchased windows over many years for our previous home. The Pennine performance of sales, survey and fitting staff far exceeds any other company. Well done.
Really glad I chose Pennine. After getting new windows & doors fitted it has made a huge difference to my home. Can't fault the installation team. Overall, very happy.
The fitting team were fantastic. I've got a little boy and he just wanted to watch and help the 2 guys…they were fantastic with him and so friendly! Couldn't fault them both!
I couldn't fault the service provided from the first phone call onwards. The windows look fab. The service provided was excellent. Thank you Pennine.
We are very happy with our french doors
We had an amazing experience - we were kept up to date at all times. They were ready to fit my windows and doors early compared to the original time scale. The fitting team were truly awesome - they both worked like Trojans and were quick to think of solutions to solve issues. They were friendly and arrived when they said they would. We would definitely recommend Pennine to family and friends. Thank you for doing a great job.
We are very happy with our doors and side panel. Simply thank you to all concerned. Love the "no hassle" feel from everyone, and windows are great.
We've had no issues at all since we had our windows installed. Fantastic work. We love them
I was very satisfied with the workman. They were excellent and very tidy
Excellent service beginning to end. Sales office were very pleasant with a good selection of sample products and brochures. The office kept in touch when appropriate and always returned a call. The installation team were superb, explaining the procedure and advising as to what they were doing and why. They cleaned up after the job had finished and to an excellent standard with their own kit, so did not even interrupt me to supply a vacuum cleaner or anything else. Would highly recommend Pennine. We'll be looking to install a porch during 2017 and will definitely contact Pennine to quote for the whole service.
Excellent service as always. It is the 3rd house I have used Pennine for and it is worth every penny.
Excellent work has been done. I would recommend Pennine
Having been in this bungalow for over twenty years and renewed our windows four times and having the misfortune to think that more expensive suppliers were too expensive for us. It now proves the point that we should have had the better installation type of windows fitted in the first place. We also found we received much better customer service and guarantees. Well done Pennine.
Fantastic job. Well done. Thank you.
All workmen were polite, respectful and very efficient. The overall project was seamless and very satisfactory. I love the end result.
All work people were polite and efficient. Nicola (Project Manager) kept us informed throughout, she is very nice to talk to.
Myself and my wife are more than satisfied with the service provided by Pennine. It has been a totally stress free experience from start to finish.
Very happy with finished product. Gladys was very helpful and Project Manager was pleasant.
Salesman (Trevor) was brilliant!
My wife and I are very happy with the work carried out. A first rate job carried out by first rate craftsmen - friendly and accommodating. 5-star rating.
The installation team were very pleasant, they took great care to ensure everything was fitted perfectly. They ensured that any "mess" was cleared away and that everything was tidy upon leaving.
Friendly and efficient service but not pushy. Excellent service and product. Our thanks go to all your team.
We are most satisfied with our new conservatory, every aspect of the original planning, quote and final installation was done very professionally.
I was very pleased with the two fitters who installed the windows for us and they are a credit to themselves and Pennine. Good workers and proper gentlemen. Thank you.
We are extremely pleased with our purchase. Thanks to all your teams. E.g. installation team, plasterers and electricians who were all extremely professional and friendly. Thanks also to the surveyor who made some valuable suggestions.
All the staff I came into contact with were without exception, friendly and helpful.
All the staff I dealt with were courteous and friendly
“We are very pleased with the end result.” 7th of July 2016
“I was slightly worried about the upheaval of the work but it was made almost stress free and the fitters were extremely easy to work with.” 9th of June 2016.
“This installation team worked hard and were very pleasant. I wouldn’t hesitate to have Pennine products in future.” 28th of July 2016
"Fitting team were friendly, respectful and considerate. Plasterer did a superb job."
Excellent service, it's very rare these days to find a workforce as dedicated and professional as the teams that completed our work. First class job overall.
We are entirely satisfied with the whole experience. Everyone was helpful and friendly. In particular, the surveyor carried out his work willingly and without complaint even though the weather was very poor.
Employees always very pleasant, courteous and professional.
I feel the whole process from start to finish was exceptional, every member of your team was a pleasure to deal with and very professional at all times.
Fantastic tidy workmen! Fantastic product – very happy!
The installation team were polite, hardworking, thoughtful and good workers. We cannot praise them enough. The windows and doors look lovely and we have noticed the bungalow is much warmer.
We were very impressed with the installation team who worked non-stop throughout despite the weather conditions.
All the workmen were fantastic, always turned up on time.
Excellent value for money. Installers cleared site. One small problem (mark on door) to be fixed. Excellent Overall
Pennine have always met my requirements with utmost care and attention.
I was very impressed with the installation team, they were very organised. They completed the installation of three windows in four hours which is very good. Thank you.
The whole project was a smooth operation, as with any aspect of work snags do appear – these were dealt with fast and without hesitation. Thank you to the whole team for a stress-free project.
From start to finish we were totally happy with the service.
The workmanship of the fitter, plasterer and scaffolder was top class, the roof tiler did a good job - very professional. Will fully recommend.
The team worked hard and did an excellent job.
We have returned to Pennine because the service we receive from our initial enquiry right through to after fitting service is exceptional. I would recommend Pennine for the quality of their products and service.
The whole process was excellent.
Very grateful to the sales reps for their advice, our project manager kept us informed and handled any queries throughout the process and all tradesmen turned up as arranged and completed an excellent build. Delighted with the end result.
Thank you for a very good job, I would always recommend Pennine to friends. Our house will be much safer with our new front door.
I absolutely love my new front door. The two lads that fitted it were excellent, as were all the Pennine staff I had dealings with. I have Pennine windows (fitted over 20+ years ago) which still look great and I’m sure my new door will also stand the test of time. Thank you to all, from a very contented customer
We were very pleased with the service provided by Pennine and with the end product. Many Thanks.
Never had any problems with Pennine, fitting team were excellent, any queries answered promptly. Good service.
We cannot fault this company in any way. Nicola and her team were excellent. We are delighted with our new conservatory and very grateful for all the hard work put into building it.
Very satisfied with all the work Pennine has done.
Just had French doors installed in the conservatory.. Really please with the standard of the work and the quality.. Very friendly team and very professional.. Would def recommend.
My wife and I decided after purchasing a bungalow we wanted a conservatory, after contacting Pennine a sales person came to our home and sat and discussed our options, took measurements and discussed costs, after deciding what we would like everything was put in motion. from the 1st contact up until the completion of our conservatory, we are so pleased wth the workmanship and the people involved, a special shout out to our main builder Ian Trainer, his communication skills, punctuality, manners and workmanship was second to none, he was polite, friendly and always contacted myself or my wife to arrange a convenient time to come to do the job, he always took pride in his work and detail. but we would like to thank everybody involved in the project. also the aftercare was superb and the involvement of Nicola from the office who contacted us regularly to make sure everything was to their standard and our satisfaction. Highly recommend Pennine for any Home Improvements.
The salesman, surveyor and installation team were courteous,professional and punctual throughout the process. We are returning Pennine customers so we knew that we were buying a quality product and we are pleased to say that the level of service and customer satisfaction on this occasion matched our previous experience. Pennine's prices are more expensive than some of their competitors but in our view it is a price worth paying for the excellent build quality of their products and the standard of workmanship received. We would recommend Pennine to family and friends and we would certainly use them again the the future.
I required replacement windows, soffits and front/rear doors and the range of quality products helped me with my final choice of where to spend my money. The period from placing the order to the work being completed was minimal and everything was carried out speedily and to a high standard. Neighbours have had similar work done with other companies and they remarked upon the quality of the work carried out by Pennine and were surprised at the cost as they thought it would be much more expensive. I would highly recommend Pennine to anyone contemplating a “cheaper” option as clearly the quality and workmanship of Pennine may not be as expensive as they might think.
If you need any replacement double glazed doors or windows like I did contact Pennine you won't be dissappointed. From start to finish everyone provided a first class service, excellent products at reasonable prices. I could not fault anything and would highly recommend them to anyone
This is my second conservatory with pennine and I cannot recommend them highly enough. Everything from the first stage till the last was explained by the rep. All the staff were polite and professional. All the workmen were happy to work around me and always punctual. On the final inspection the workmen picked up on a small scratch on a window which I had not seen, this was changed within the week. Overall a great experience.
We had a new patio door fitted, our house has a large drop at the rear of the house but this was no problem for the team and the job was completed within the day as detailed
I was very Happy with the service from Pennine. I was given a fair price for the product I purchased and the installers were professional and friendly, they arrived on time and made an excellent job of installing french doors and cleaned up afterwards. I would recommend Pennine to friends and family and would definitely use Pennine again.
We originally had windows put in 22 years ago and they have been perfect. We decided on a change due to new insulation and security of windows to replace them. We had no alternative to goto Pennine again. From the start of the ordering to the fitting it was excellent. The windows are excellent quality and the workmanship of the fitting was excellent. Since the fitting we have found a couple of the pains to have marks on them. When speaking to Pennine about this there was no issues or problems and they arrange there replacement Our overall experience was great and hopefully in the next 20 years we will be looking to replace them with the las test technology.
We were looking for some new windows and doors for our conservatory and so contacted Pennine. After initial inquiries were made we received a very prompt phone call for a sales person. He was very accommodating and arranged to come to our home at a time that suited us. When he visited us he was very knowledgable and was able to offer us exactly what we wanted. He was not pushy at all which we really liked and so we were very confident about placing our order. He arranged a suitable finance deal for us too. The windows and doors came exactly when we were told they would and the couple who came to fit them were brilliant, very respectful and real perfectionists. They worked very hard in very cold weather. We love our new windows and doors and they transformed our conservatory. We now use it all year round as it was previously too cold in the winter. We will definitely use Pennine again.
With energy prices soaring we needed to conserve energy in our Conservatory.. Whilst investigating ways to do this we found a Pennine Advert for a lightweight aluminium framed roof. The whole process from sales person to installation was smooth and efficient. The installation team including electrician ,plasterers and plumber were very helpful. friendly and well organised . The Conservatory is much warmer in winter , cooler in summer and we do not seem to have reduced light levels in the room. A superb job ,on time and to very high standards.
After initial teething problems were resolved (first salesman making false promises on start date) we were exceptionally pleased with all aspects of the build. Peter the surveyor was polite, helpful and clearly knew what he was talking about. James was outstanding, his work rate was second to none as was the finish he achieved, what a lovely, polite and courteous man. The fitters were great, did the job, no hassle. Plasterer, electrician and plumbers were very good, punctual, and good communication. We are over the moon with our conservatory and it was really great to have it completed in good time for Christmas. Nicola was also very good, she kept us informed throughout the build.
I am delighted with my product. Would recommend Pennine to anyone
From first contact with Pennine all staff were very helpful. They turned up on time and fitted the windows in a very professional way and the tradesmen were very courteous and tidy. I will definitely recommend Pennine to my friends.
From the first contact with the sales person to the finished product was highly efficient, I was kept informed throughout of when the installation would be and, in actual fact, it was brought forward slightly, so I got my windows fitted sooner than estimated. I opted for the triple glazed windows and I am very satisfied with the finished product.The workmen were professional and efficient, there was no mess to clear away and the work was finished to a high standard.
great service from start to finish. Professional design and advice. first rate building, plastering and install. The after-sales made sure we were happy with every aspect of the job. We'll definitely come back to Pennine. MrT Durham
very impressed from start to finish. Professional advice with first rate workmanship and after sales. Couldn't fault the whole process. We'll definitely be using Pennine again in the future
Congratulations Pennine. A first rate professional service . Everything from the initial survey to groundworks and construction was carried out to perfection and a special thanks must go to the fitters, brick-workers and plasterers, All must be the best in the North-East ! We'll definitely be using Pennine again in the future... as will our neighbours!
We are delighted with our conservatory. The whole job from start to finish was professional and efficient. The workmen were all friendly and helpful as well as punctual. All our queries with the office were answered and dealt with swiftly. I would recommend Pennines services highly!
In summary, the project was carried out in a professional manner by excellent staff. We are very pleased with the finished results.
Hear what our customers have to say about the Pennine experience. It really isn't just our windows that are transparent and we want you to know that not just from us but directly from our customers.
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