"The aftercare team was exceptional. Thank you!"
"The call the day before to check we were still okay for our appointment was very re-assuring. I am so tired of waiting in all day for other firms, who don't show. "Despite problems, we were kept informed at all times and I really appreciated Mark's friendly and professional approach."
"Great team. Very understanding sales representative. Superb product. Thanks to all."
"The installers were excellent. Very pleased. Doors were fitted sooner than expected. Great."
"The appearance and quality of the furniture and glass more than met my expectations. "The price was very reasonable and well within our budget. "Installation was fuss-free and your workmen disposed of all of the waste and old door expertly. Thank you!"
"Good, all-round service."
"The window for my new kitchen was provided earlier than planned, which was marvellous. "Your office manager really listened to me and when the window was required so she was able to send the fitters along when a cancellation arose."
"I have already written a letter expressing my satisfaction of both the work done and my appreciation of Darren, the engineer, who carried out the work."
"The Aftercare Service was excellent."
"Good services, kind people to deal with."
"We are loving our new conservatory from Pennine. A brilliant job all round from start to finish. "Looking forward to using our conservatory thoughout the summer months. This is not the first time we have used them as a few years ago they replaced a door for us - and it won;t be the last."
"We have used Pennine several times over the years so had no hesitation in choosing them to build our conservatory. "From beginning through to completion, the project was managed to a high standard. Everyone, who was involved, were a credit to the company. "Michala kept us well informed at each stage of the building programme. Rob and Colin are excellent builders and we got on really well. (I bet they miss the cake!). "We must mention Simon also...... a perfectionist in his trade. Everything was overseen by Wallace the project manager, who ensured everything ran smoothly throughout. I would not hesitate to use Pennine again, and would certainly recommend."
"Our engineers were most helpful and courteous on both occasions they attended."
"100% happy with all work done."
"Very pleased with the windows. We had a problem with one of the windows. It was sorted quickly and the repair fitter was excellent and very personable."
"I am very happy with Aftercare. Staff and engineer are polite and courteous"
"A very difficult job for Pennine as the window neeeded to be exactly the same as the one it replaced. Standards and materials have changed. "However, measures were taken and double-checked with a perfect result - and I am delighted! Well done! "I would not hesistate to put my trust in Pennine for any further work and to pass on recommendations to others, which I have done, and continue to do."
"The job was carried out to my satisfacton and the engineer was a very pleasant person and did the work quickly."
"The aftercare engineer was very efficient courteous and polite during his visit."
"Pennine has done what was required and more."
"Very pleased with my new patio doors. The two fitters advised me how to open and close them when they finished. They were very kind."
"I found the whole process of replacing my windows simple and painless from first contact by 'phone to installation. "Each of the sales, technical and installation teams completed their tasks effieciently and allowed me to relax during this stressful time."
"Again and again, I am extremely happy with the service Peninne has given me in all stages of the sales, purchasing and aftercare of my purchase. "In this particuliar case, Darren the engineer and his colleague arrived when they said they would and worked speedily and very tidily. "It was a real pleasure as always and I have the utmost confidence in my Pennine product and experience."
"Very pleasant engineer in all aspects."
"A big thanks to everyone I met from Pennine and the ones, I haven't seen but had coversations with on the 'phone. You were all very helpful and kind. Many thanks!"
"We are extremely pleased with the overall quality and look of our new windows - but like any new installation, it's only the expertise of the fitter, which makes a good job into a great job. "Stuart Wilson was hardworking and took great care of our internal wall coverings, especially in the the kitchen and utlilty room, where not a single tile was cracked or broken. He hardly took a break and just kept on working. Amazing!"
"The work is very good and everyting is as we expected."
"Excellent service from start through to comnpletion. Michala kept us well informed throughout the process whilst Wallace visited the site regularly throughout."
"Unfortunately, Mrs Rutter passed away before the installation. I know she would have been overjoyed with her new door."
"The engineer was very polite and on time."
"The aftercare team were polite and helpful. The fitter was courtous and pleasant - a pleasure to have in our home. 10 out of 10"
"First class service, as always"
"I am very happy with the service I got from Pennine."
"Very happy with the work on our Orangery. It's lovely - everything we wanted. Just a couple of things to finish off ."
"Excellent service - after sales service is just what it should be."
"We have had a conservatory built by Pennine, all of our windows replaced and also a porch built. "We are extremely happy with the work, which we have had done, and cannot fault this company. "Their aftersales care is excellent, they give a long guarantee and we found all the staff we have dealt with to be pleasant and professional. First rate!"
"Pleased with service. Doors and windows are well made. Workmen were very friendly."
"Good quality installation of an orangery; completed on time to a very high standard. Polite and professional builders and installers. Good quality materials. "Follow-up service from company was very good - we had a few small issues with a leaking roof but this was dealt with without any hassle and repaired promptly."
"We have been Pennine customers for many years now and highly recommend the company. "From planning to fitting - very professional. Clean and friendly workmen arrived at the appointed times and carried out the work efficiently. "The after care has been first class when needed for a small problem . We have recommended Pennine to friends, who were delighted with the company."
"If you need a quality home improvement, hassle free and completed on time without hassle, then it will be fine with Pennine."
"The service I received was excellent."
"I have had quite a number jobs done by Pennine and am happy to say that l’m very satisfied with each one , especially my conservatory!!"
"Everything was done correctly. Very satisfied!"
"Over the past few years, we have had quite a lot of work done by Pennine e.g. a conservatory, windows and a small building extension. "Absolutely top quality and an after sales service that has been second to none."
"We had windows and a front door fitted by Mark and Dan. An exceptional installation service completed within the day to a high standard of workmanship. We are delighted with the outcome."
"I was completely satisfied with your service."
"The engineer was extremely courteous and very pleasant to talk to. He did his job well and I was very happy with the finished product."
"The whole staff - from start to finish - were oustanding. They showed a pride in the company and confidence in the quality of the product. "The fitters were hard working and respectful. Any issues were dealt with promptly and professionally. Thank you to your team."
"We found the Aftercare Service totally satisfying and second to none. Thank you again."
"I have always dealt with Pennine and cannot fault them."
"We find Pennine very helpful when you have a problem and they met our requirements for the job required."
"Excellent Products - good prices When we were looking for replacement windows and doors, Pennine were recommended to us. "From the first consultation about the products we required, to the service on installation, nothing was too much trouble. "Any little problems we have had, have been dealt with professionally and quickly to our satisfaction. We would have no hesitation in recommending or using Pennine in the future."
"Salesman very pleasant. Two doors were fitted in a day and did a thorough job. No mess afterwards too. "Love my new front and back door ,they both look so classy and expensive . The best quality around ."
"Very satisifed. Excellent quality and workmanship. Reasonable price."
"The gentleman, who fitted the 2 upstairs windows, was professional and courteous. "I was most impressed with the fact there was no damage at all to the internal walls during the window replacements so there was no need to re-decorate or even touch up."
"Salesman very pleasant. Two doors were fitted in a day and the workmen did a thorough job. No mess afterwards too. "Love my new front and back door, they both look so classy and expensive . The best quality around ."
"Great experience from start to finish. The door is secure and looks lovely. We are still having more work done by Pennine and the staff have kept us up to date with the progress of this work and all have been very friendly and very helpful."
"We have now used Pennine for a number of home improvements - extension, replacement doors and windows throughout, also a new garage door. "We have never experienced any problems with Pennine, they have always arrived when expected and the work has been carried out professionally. "The workmen have always been friendly, clean and efficient. I would have no problems in recommending them."
"Excellent service. Prompt, friendly,accurate, caring. Couldn't ask for better service. I would highly recommend to anyone."
"Very reputable company giving a first class service with top quality products. I would always use pennine and would recommend them to my family and friends."
"I gave Pennine 5 stars because everyone involved in the building work was friendly,courteous and the standard of work was excellent. "
"I've had five windows replaced and am very happy with the experience. Efficient service, I was kept up to speed with what was happening, excellent work on the day, and very pleased with the outcome. Not the cheapest, but definitely value for money - high quality product and work."
"The whole experience from start to finish was stress free. The salesman was not pushy and answered all our questions. The surveyor was efficient and thorough - making sure we new what we were getting and how the windows and doors would be fitted. His thoroughness meant that installation was easy. "We opted for any time fitting which meant we had a final fit date but were able to have them 2 weeks earlier due to other orders not being able to be fitted. "The fitting team were pleasant, quick and efficient, taking a day and a half to 2 doors, a French window, patio doors, 5 windows and a bay window. As one old fitting was removed the new one was fitted. Overall a fantastic service."
"Another great job done by Pennine; The men who constructed the orangery worked quickly and with the minimum of mess. The project manager kept us informed and the office staff were attentive - great company and we hope to use them again."
"Absolutely fantastic service from start to finish. I could not fault the team or the company! Will be using them again for my conservatory next year."
"Friendly staff and builders. If any issues were raised, they were resolved quickly."
"Great aftercare - can't say more than that!"
"Pleasant workmen. Excellent workmanship. Thank you!"
"From the purchase process to the completion of the product, we are, once again, very pleased with the professional and smooth way, the installation was planned out."
"I am very pleased with my windows and doors. They are first class."
"The windows are a huge improvement on the old windows in looks, function and heat conservation. "Customer service has been good throughout. All personnel involved from the beginning of the process to the fitting have been very good."
"Very impressed with Pennine aftercare. Thank you for being so helpful. The missing end piece bothered me each time we came home and entered the front door. Now it has been resolved. Thank you Pennine for caring!"
"Good service. Thanks!"
"In view of the Aftercare Service we have received from Pennine, we have recommended your company to friends, who enquired as to who built the conservatory. "Some thought it was costly but as we said: "You get what you pay for" and with the after sales service, it's worth the peace of mind."
"I have had all my windows, doors and patio doors replaced by Pennine. The service has been amazing - they have come when they said they would and finished in the timescale promised. "They are not the cheapest company on the market but I am very pleased with their products and the after care has been excellent. I would definitely recommend them."
"The engineer, who did our work, was very friendly and did an excellent job."
"Our aftercare engineer explained everything to us before he started the job. He was courteous, polite and a pleasure to have in our home."
"I would like to add how the installation team of Mark Payne and Nathan were extremely professional - always pleasant and working to a high standard. "If I did have a future project, I would be keen for them to complete the installation."
"Fast, reliable service staff. Really friendly. All the work was spot on. Any problem is always rectified as soon as possible."
"Workman were brilliant, very polite and excellent quality workmanship."
"The ultimate fitting of the window was quick and efficient and was exactly what I wanted."
"Good clean lads, who respect your home."
"Brilliant service from making the appointment for the sales person to call, being kept informed of progress by the project manager to the installation team. "A special mention to the installers for their quality and speed. We went for the new style flush fitting windows and they look fantastic."
"The Aftercare issues were carried out to the highest possible standards in all respects."
"We had total satisfaction in the fitting of our windows and patio doors. Everything was done profesionallly and in the time initially specified. "The workers were polite, courteous and informative if/when we had any questions. "The procedure from the salesman through to the follow-up care has been a pleasure. The after-effect is briliant."
"The Aftercare Assistant was very professional and very prompt in responding to my request for help via the website."
"Once again, 100 per cent satisfaction"
"I've had my Pennine windows for the past 2 years - and I'm still ecstatic about how they look in my home!"
"Pennine was recommended to me by friends when I was looking for someone to build an orangery for me. "I can’t believe the difference it has made to my house. Really delighted! "Professional service from beginning to end - so much so that I contacted Pennine again when it was time to replace my windows. Once more everything went smoothly and the windows look great."
"The work was carried out quickly and efficiently. The guy, who came to repair the guttering, was knowledgeable and friendly."
"Excellent service from start to finish. The team, who installed the doors, were professional from start to finish
"The engineer I had was excellent."
"My windows look so classy and make my small house look as good if not better than my neighbours. The guys were professional and careful not to cause any unneeded disruption. Thanks."
"I'm really pleased with my new windows. They look great and make the house so snug. Everything was completed in a day, which was excellent."
"Very good aftercare"
"I recently had a bay window fitted by Pennine. The quality of the material was first class. "The workmanship of the installers was excellent, the work was done quickly and efficiently. I would recommend Pennine to all my friends."
"We were both extremely pleased and satisfied with everything. All members of staff were very helpful and friendly. We would definitely recommend Pennine to our friends and family."
"The engineer who called was very good. He did a good job."
"We are absolutely delighted with our new doors. The service - and process - from beginning to end was great. "I would have no problem using Penning again in future and will conintue to recommend it to my family and friends."
"From the time we walked into the branch until the moment the fitters left our house, we were delighted with the whole project and the new windows really add something to the house. "Since the installation, we have suffered rain, gales and frost. The windows passed these tests with flying colours."
"I enjoyed having your installation team in my home. They were two nice people and they did an excellent job."
"Totally satisfied with the finished product"
"The quality of the door and the quality of the workmanship was definitely five stars. "From having a visit from the salesman, who showed all the choices of doors to the survey and then to the installation, was beyond my expectations. "The two men, who fitted the door, was really friendly and helpful - five star just for them alone . Would recommend Pennine really worth the price a beautiful composite door. VERY PLEASED."
"If you need a quality home improvement, hassle free and completed on time without hassle, then it will be fine with Pennine."
"Your engineer, who called at my home, was excellent - so friendly."
"Our home is a Pennine "cosy home" thanks to the standard of materials used and the aftercare if any problems arise. Thank you. A credit to good British workmanship."
"Very good aftercare."
"Since having our conservatory constructed, we've had absolutely no problem with it apart from breaking one of the window keys inside the lock which you promptly rectified. "On summing up from the initial planning and purchase of the unit, the construction of same and your after sales service in our view is exemplary and to be fully recommended. Thanks."
"Both engineers who attended the property were very professional and knowledgeable. They did a good job"
"As usual, the engineer was great. Job done, no bother."
"I would like to mention Project Manager Nicola and give a big "Thank you" to her. She was brilliant. Athough busy, it was always lovely talking to her. I miss our chats. "Also Graham for getting the drain finished so quickly. He was also great."
"Service received could not have been any better or quicker. Anthony is very efficient. Thank you!"
"The installers (Mark and Nathan) were very helpful, polite and we felt comfortable around them."
"I consider Pennine the VERY BEST in this field. Absolutely fabulous! The workmen were reallly helpful.Thank you one and all!"
"The garden room, as we call it, is used a lot. Good to watch the birds."
"Excellent service again from company. 3rd time we have used them (this time for composite entrance doors) and each time work done to a high standard from beginning to end."
"We moved into our house with Pennine windows and doors already installed. We were able to easily transfer the aftercare guarantee over from the previous owner. "We have had some minor problems with the windows and doors and the aftercare team have been able to come and fix these for us without any problems. Good product and good service. Thank you Pennine."
"We can't fault the service we received from firstly contacting Pennine to the gentleman calling to complete the work. Excellent customer service that can be relied upon."
"Excellent all-round service. Excellent customer service.
"Very professional service with first class workmanship. Would definitely use Pennine again and would recommend them to a friend."
"No fuss, very professional job!"
"Very pleased with the work and with the conduct of the workers."
"I think I have recorded the SPEED with which an Appointment was made; and the speed with which the repair was done. "
"Good product arrived on time and finished to a high standard would recommend"
"We had a conservatory fitted by Pennine in 2014 and we've been very pleased with it. In fact we live in the conservatory now and the rest of the house is largely redundant! "We had a small leak in the roof recently but Pennine arranged to come and fix it with minimal fuss."
"It took a while to get started but once in gear, they were great. They did the job fast and well. Would recommend them if you are prepared to wait. I suppose all good things are worth waiting for."
"Happy with the work done."
"Really good service. Five stars."
"All work carried out efficiently"
"Excellent workmanship and brilliant products"
"Very good product. Salesman did very well explaining the roof I purchased from Pennine. The gentleman, who came to survey the job and also the fitters who fitted the roof and all the people who came from first to last, were very good and explained every question asked - so very well done."
"The Aftercare Enigneer was Phil and he treated our home with the utmost respect. He even wore plastic shoe coverings. "Phil had our problem sorted out in 10 minutes. He was very pleasant and he explained what was wrong to us. No stress. Many thanks!"
"Completely satisfied with the service."
"Very pleased with product and after care services."
"Very pleased with the door - a definite improvement to our house."
"More than happy with the work carried out following annual inspection. The team member was courteous, polite and professional. Thank you."
"Composite Door supplied and fitted. Top quality product and brilliant aftersales service."
"All of the workmen were first class from start to finish, very polite and tidy. I had no stress at all. "The builders came on time and stayed until they finished their part of the work, no hassle. "I have no hesitation in recommending Pennine to anyone. It's a great team. I am so thrilled with my conservatory."
"We are pleased with our new front door. It is excellent quality and very substantial. All of the fittings are good quality. Many thanks."
"We are very happpy with the finished product and all of the teams, who achieved it. We would definitely always choose Pennine for home improvements - as we did in our previous home."
"Very happy with the service."
"Engineers really care about their work and the impression, which they give to the customer."
"The two men, who dismantled the old roof and installed the new one, worked tirelessly from 9.15am to 8.30pm. "They were very courteous at all times and left no mess after the job - despite everything having to be carried through the hall and lounge to the new patio. First class!"
"All the people who came to give us a quote, do measurements etc were very friendly, knowledgeable and never "pushy". I think some product samples and photos would have been helpful at the beginning of the project to help us decide. "The fitters, as always, were friendly, clean and efficient. there was a minimum of disruption and they were happy to work around us. "The inevitable niggles were sorted quickly, and we feel happy knowing that the after sales service is good if we have any issues in the future. "The quality of the product is excellent and our house feels warmer already!"
"Great process from start to finish. Excellent quality - just what I expected."
"We will be using Pennine for the next phase of our update. Thanks"
"The fitters were excellent."
"It is a pleasure to be a Pennine customer. I have recommended Pennine to everyone I know."
"Good friendly team. On time. Well worth the service. Polite and clean workers."
"We are delighted with the porch installed by Pennine. It enhances the comfort and appearance of our home. The team from Pennine were both courteous and obliging. The standard of finish is excellent."
"Excellent.work carried out as required. Pleasant, cheerful engineer.Very happy with result & entire process."
"The engineer had a very conscientious approach to his work."
"Brilliant job from start to finish. Really pleased with our orangery. it has changed the way we live. The planning, building and finish all done efficiently and to high spec. We would definitely recommend Pennine."
"Phil had a very relaxed, professional attitude while servicing the conservatory. I was confident of his workmanship and also felt at ease while he was in my property. Thank you "Fingers Phil"."
"Thank you very much for the lovely windows and sending us a great team - really good workers and so friendly."
"Polite and professional both times that we have used them. We are very happy with the doors that have been fitted. The team kept us up to date with progress and the fittings went without a hitch."
"I was very happy with the whole process from initial contact to installation."
"Even though the day we were allocated to have our new bay window fitted turned out to be the windiest day of the year, the team still turned up and did a great job. "Yes, there was probably more dust and debris after they were finished, due to the high wind, but the job was still completed within the time stated. The window looks great and we are really pleased with them."
"Phil, the aftercare engineer, always pleasant, polite and respectful towards my home."
"Happy with the final result."
"My aftercare engineer was Phil. He was simply great."
"We used Pennine for a full set of windows and new front door. High quality composite door with a choice of door furniture and double glazed windows throughout. Comes with a 20 year guarantee. Wow. "Work was excellent quality, completed when promised and staff were very knowlegeble, professional and respectful of our property. Aftercare checked everything was as it shoudl be. Delighted with results." "
"The window fitters were spot-on, which deserves a comment."
"Generally very happy with Pennine products"
"The conservatory looks excellent. All of my friends are very impressed."
" Pennine were prompt and very courteous. Can't fault the engineer who attended, also oiled lock whilst there."
"The contractor treated ourselves and our home with the utmost respect."
"Thoroughly satisfied customer. No deficiencies in your service found. Thank you."
"I am thoroughly pleased with my Pennine purchases and the whole process from start to finish. "Sales persons, workmen, structures and office staff have been so professional and friendly at every stage in the process. I thoroughly recommend Pennine at every opportunity."
"We are absolutely delighted with our orangery, so delighted that we had all of our doors and windows replaced by Pennine a year later. "Very friendly and polite staff and builders. Would definitely recommend. You can not beat Pennine's aftercare service. "
"Excellent service. Excellent quality. Looking forward getting our conservatory."
"We were very satisfied with the aftercare service. Thank you."
"The aftercare engineer, Phil Smith, was really very pleasant and polite."
"We are completely satisfied with all aspects of your service and would recommend your company to anyone. Thank you once again for the service."
"Excellent quality; tradesmen first class. Friendly and tidy - getting them to do a bay window next year."
"Pennine has always been prompt, reliable and very professional in their after sales. "I would recommend this trusted company every time."
"From talking to the Pennine representative in our local Wickes to the installation day, the service we recieved was fantastic. "The final product is finished perfectly and we are pleased we decided to install ""silent"" glass to deaden the outside traffic noises - definitely works. "I would have no trouble in either using Pennine again or recommending them to anyone." "
"We are very happy with our new French doors. They are of a high quality and we feel much more secure. "The whole process was hassle free from start to finish with professional and courteous personnel. "The fitters,especially, were very friendly and worked quickly and competently, leaving everything tidy afterwards."
"We have had many projects completed on the house over the years and I can honestly say the work done by Pennine was faultless."
"I was very happy with the service provided. I would definitely use Pennine again for any future projects."
"The engineer, who carried out our work, was professional and pleasant - a credit to Pennine"
"Very good job well done!"
"Very happy with the work. They left everything tidy - and we love the windows!".
"We recently had a conservatory installed and were pleased with how things went. The explanations of what would happen became a reality in a most pleasing manner."
"The 2 guys, who fitted my new front door, were punctual, friendly and extremely efficient. They did an excellent job and left no mess at all."
"The aftercare engineer was excellent. He completely went over and above what needed to be done. Thank you!"
"The aftercare engineer (Phil Small) was very pleasant and easy to talk to and we had no qualms about inviting him into our home."
"Aftercare engineeer was very helpful and friendly."
"From the initial planning stage to completion the team worked in a professional manner. We were kept informed through every stage of the process and the conservatory roof replacement was completed on time The teams kept the work site in a tidy state and were very polite. Would recommend Pennines."
"All of our previous experiences with Pennine have been positive and it's comforting to know that they provide such an exemplary service."
"The two employees, who put in our two windows, worked tirelessly. They did not stop to eat and drink during their working day."
"Happy with service provided from initial enquiry to completion of work, and with quality of the product. "It was expensive but worth the price for peace of mind, and the 20 year guarantee is a welcome bonus."
"Phil the engineer could not have done more"
"Philip was attentive and very diplomatic with our neighbours, who were effected by the leak."
"I cannot praise the two fitters enough. Steven and Derek were professional, courteous and friendly. They went over and above what I was expecting."
"First class. A job well done."
"Thank you for your aftercare. It is re-assuring to know that a repair will be done as soon as possible."
"Very pleased with the aftercare service."
"Pennine, thank you. You sent a perfect gentleman. He explained the problem and rectified the cause."
Hear what our customers have to say about the Pennine experience. It really isn't just our windows that are transparent and we want you to know that not just from us but directly from our customers.
or call us today on 0800 22 55 22.
2019 All content © Crownfold Ltd T/A Pennine Home Improvements.
Crownfold Ltd is the trading name of Pennine Home Improvements
Credit is subject to application and affordability. Terms and conditions apply. Minimum loan value £1,000. Authorised and regulated by the Financial Conduct Authority. Pennine Home Improvements (Registered Company No. 2342225) act a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).