CUSTOMER REVIEWS

Read what our customers have to say about the Pennine experience. It really isn’t just our windows that are transparent and we want you to know that not just from us but directly from our customers.
  • 09 Oct 2021
    I have given 5 stars for the quality of the bow window, composite door and workmanship of the fitters. Everyone who worked on the project was exceptional, from the bricklayers and fitters through to the Project Administrator who managed everything with the utmost professionalism. I would use Pennine again in the future because of the quality of the product and the workmanship of the fitters.
    Helen C
    Reviewed for
    DoorsSolid RoofWindows
  • 07 Oct 2021
    New Doors
    Justin S
    Reviewed for
    Doors
  • 07 Oct 2021
    Great fitters. Arrived punctual. Worked swiftly in a tidy manner. Very polite and friendly. Highly recommend. Very professional.
    John
    Reviewed for
    Windows
  • 06 Oct 2021
    We have just had 12 new windows and a front door with side panels fitted by Pennine Windows. We are extremely satisfied with the windows and door. They look even better than we hoped. Three of the windows, above a large conservatory and a large dormer window, were in tricky positions but the installation was carried out expertly. They impressed us with their attention to detail and high standard of workmanship. They also left the rooms and outside areas very clean and tidy - a good job well done.
    C Nutman
    Reviewed for
    DoorsWindows
  • 27 Sep 2021
    We have used Pennine several times previously and once again we were not disappointed. Front windows and front door were replaced last week as well as extensive work in the porch. Once again the installation went smoothly and any problems encountered were quickly solved by the fitters Chris and Andy due to their experience, skill and professionalism.
    C Peart
    Reviewed for
    DoorsWindows
  • 20 Aug 2021
    Just want to thank Pennine for sorting out my door. The lads did an excellent job. Very professional and efficient. Also very courteous service. I can recommend this firm without hesitation
    Tony G
    Reviewed for
    Doors
  • 11 Aug 2021
    Very pleased with the end result of our conservatory. We did have a few delays due to the shortage of building materials, but I can't really blame Pennine for this as it seems to be a UK wide issue as I found out when my sofa that was due in 4 weeks from a big national is now not due for a further 16 weeks.
    J Croft
    Reviewed for
    Conservatory
  • 05 Aug 2021
    This was a first-class job. Exceptional workmanship. Peter and Billy were brilliant and I can't recommend this company enough!
    B Hall
    Reviewed for
    Windows
  • 05 Aug 2021
    We had issues with the build in terms but Stuart and Jamie really did turn it around and the end product is a lovely new room which is getting plenty of use. We got there in the end and, on reflection, we're happy with the end product!
    Ross
    Reviewed for
    ConservatoryWindows
  • 30 Jul 2021
    The installers fitted our bay window and did an excellent job, very professional. We have used Pennine before and wouldn't hesitate to use them again
    M Bell
    Reviewed for
    Windows
  • 23 Jul 2021
    We have been a Pennine customer for over a year now and, whilst there have been little challenges along the way, due to Covid 19 restrictions and impact, we have found all the staff that we have come into contact with, whether they have been sales and office administration staff or members of the building and installation teams, to be courteous, very helpful and highly competent in their own roles/fields. We have been enjoying our beautiful new orangery for a year now and friends and family absolutely love it! This was a significant investment for us and it has made a huge difference. We’ve enjoyed it so much that we have spent most of our time at home in this beautiful new living space! We also replaced our old front door with a modern composite door and side window panels last July and today Pennine have completed the installation of our new French Doors, in a finish to match the orangery. Connor and his team mate, Dean were just brilliant today, going the extra mile and working tirelessly in the heat to complete the work to a very high standard! We have found that the quality of the materials, workmanship and customer service to have been first class throughout all of the work undertaken to date and I would definitely recommend Pennine Home Improvements based on our own experience. Thank you Pennine for the transformation!
    Carly
    Reviewed for
    Doors
  • 14 Jul 2021
    Thank you Pennine Love our new orangery, everyone we met from Pennine was first class from sales to the guys that came to do the snagging. A few delays due to weather and some unforeseen works but nothing that caused any problems. Everyone that has seen it has been really impressed. THANK YOU PENNINE!
    Joe Farnahm
    Reviewed for
    Orangery
  • 12 Jul 2021
    We were really nervous about undertaking a new extension due to the upheaval and disruption but Pennine Home Improvements made everything so easy. Their communication from start to finish was spot on and everything ran as smoothly as possible. We are delighted with the end result.
    Nick
    Reviewed for
    Solid Roof
  • 12 Jul 2021
    So pleased with my my new patio door, it has added so much light to the room, I just wish I had added it earlier. The installation was easy, didn't make anywhere near as much mess as I was worried about. The quality of the door was as described by the team. Very happy with my new patio door, thank you.
    Christine
    Reviewed for
    Doors
  • 10 Jul 2021
    Love my new conservatory! Wanted some extra space and they were so helpful I got exactly what I wanted. Couldn’t be happier with Pennine!
    O.Yarrow
    Reviewed for
    Conservatory
  • 09 Jul 2021
    Recently moved into an old house that needed 4 single glazed windows replacing. My first time ordering windows so I wasn't really sure what to expect but Pennine gave lots of good advice and the fitters were very polite and friendly. Would recommend.
    Mrs Clark
    Reviewed for
    Windows
  • 09 Jul 2021
    We employed Pennine to replace all the windows and doors in our home. We can't fault the Pennine products or service from start to finish. There were a couple of bumps in the road over supply dates but we expected that at the moment after recently completing some other home upgrade projects with similar issues. Everyone we met was really helpful and the quality of the finish is outstanding. We can't thank the team enough and love the new look of our house.
    MJ
    Reviewed for
    DoorsWindows
  • 09 Jul 2021
    New door and windows - great service After getting a competitive quote from Pennine for a new door and windows i was pleasantly pleased with the overall service. The team were very polite and organised and respected the property and left the house tidy! Would definitely recommend!
    Anthony
    Reviewed for
    DoorsWindows
  • 08 Jul 2021
    Amazing experience from start to finish. The team were all really helpful, making sure we understood all the stages and time frames. They explained everything well, and took their time to make sure our requirements were met. All work was done to a fantastic standard and we have many years ahead in our new conservatory. We can’t believe the difference it’s made. Thank you
    Heather Oakes
    Reviewed for
    Conservatory
  • 07 Jul 2021
    Absolutely over the moon with my new windows. The installation team were very friendly, professional and helpful! An excellent service from start to finish. Delivery and installation were on the times stated. Everything was well communicated throughout. Would highly recommend.
    NC
    Reviewed for
    Windows
  • 05 Jul 2021
    Fantastic customer service from obtaining a quote to final fitting. No hard sales. Sales person was very knowledgeable and explained the product and process clearly. The office kept us informed of any changes and fitting date. The staff in the office were friendly, polite and very helpful. Window fitters arrived in time and completed the work to a high standard. They were also very tidy, polite and friendly. After sales contacted us after fitting to check our satisfaction. Highly recommended.
    Ken Lees
    Reviewed for
    Windows
  • 28 Jun 2021
    Despite my new door being ordered and fitted in the middle of a pandemic, Pennine made the whole process as easy and uncomplicated as possible. The first sales Person talked me through the options with great care and made sure I-was aware all the details . The surveyor who came was very thorough and courteous and painstaking in his work. The two gentlemen who fitted the door were courteous and took great pains top do a good job. The door is very strong and the locking system very secure . It also looks very good and adds to the appearance of the house. I’m glad I went to Pennine as the product and service were of a very high standard
    Tony Goulden
    Reviewed for
    Doors
  • 20 Jun 2021
    Our whole home has now been done by Pennine ( over a number of years ) The early installations have stood the test of time and the last one is great. No hesitation in recommending Pennine.
    Sandra Davies
    Reviewed for
    DoorsWindows
  • 17 Jun 2021
    Buying a conservatory is easy but getting after sales service, that’s when you know if you’ve made the right choice. I have had three conservatory is built by Pennine and I have been more than pleased with their service and quality. Gemma has been superb, nothing was too much trouble for this first class ambassador for Pennine. Dan and Michael have just carried out a repair and could not have been more professional. Excellent Service. Thank you !
    P W Stableford
    Reviewed for
    Conservatory
  • 08 May 2021
    Fantastic from start to finish
    Steve
    Reviewed for
    Windows
  • 05 May 2021
    Well Done Pennine Home Improvements
    Jeffrey A
    Reviewed for
    Doors
  • 28 Apr 2021
    Conservatory Built By Pennine
    Helen M
    Reviewed for
    Conservatory
  • 28 Apr 2021
    Had 4 Windows Replaced
    Darren H
    Reviewed for
    Windows
  • 26 Apr 2021
    Excellent Customer Service
    E Sutton
    Reviewed for
    Windows
  • 21 Apr 2021
    Overall A Good Experience
    Les T
    Reviewed for
    Doors
  • 09 Apr 2021
    Purchased a Grey Lean-to from Pennine
    Gary W
    Reviewed for
    Conservatory
  • 09 Apr 2021
    Great Service
    A Watson
    Reviewed for
    Windows
  • 29 Mar 2021
    We have just had our 23 year old conservatory replaced by Pennine and are over the moon with quality and workmanship. The new aluminium roof looks fantastic and the room feels much warmer. We also chose to have 2 column heaters installed on the corners which are very discreet and give a lovely warmth to the room on an evening. They aren’t cheap but worth every penny and only need to be on for 10 mins to warm the room up. Thanks to Michael and all his team.
    Mr & Mrs William Taylorson
    Reviewed for
    Conservatory
  • 18 Mar 2021
    Absolutely amazing service -Julie so helpful and professional and when Gordon came out he managed to get the problem with my door sorted like brand new - highly recommend this company.
    Natalie
    Reviewed for
    Doors
  • 18 Mar 2021
    Great service and we are really happy with the Conservatory. The teams doing the work did an amazing job and worked hard to try and get it done in the allotted time, even with the snow and cold weather. If I had one criticism would be the lack of communication as to when the guys would be turning up, as a suggestion only to improve communication from the office to the customer once works start.
    Mark Burgess
    Reviewed for
    Conservatory
  • 18 Mar 2021
    Absolutely overwhelmed by my quality of Orangery. I'm so glad I made the right choice of using you guys. The finish of the products is sublime. With regards to your workforce that did the job(Mike and Jamie) what a professional and skilled bunch of chaps. Its been a pleasure doing business with you Regards Mr T Venske
    Mr T Venske
    Reviewed for
    Orangery
  • 03 Mar 2021
    We used Pennine to replace all the windows in our house and to add French doors to the property too and it couldn’t have been a better experience! We were looking to model our new windows on an image we had of the original 1920s windows and they helped from start to finish, ensuring that we were completely happy with the design and even helped suggest the best and most cost-effective way to achieve the look we wanted. Fitting was extremely easy and the team completed the work, including the fitting of the new French doors within 6 hours which was fantastic! We love our new windows and would recommend Pennine to anyone looking to replace theirs!
    Mrs T
    Reviewed for
    DoorsWindows
  • 24 Nov 2020
    Excellent Company to use, I would definitely recommend to anyone, I am so pleased with the various installations they have done for me.
    Ms Marwood
    Reviewed for
    Conservatory
  • 25 Oct 2020
    We have just had a front door fitted by Pennine, and would have no hesitation recommending them. The quality of the door is exceptional, and the team who did the fitting were thoroughly organised and really pleasant. When they finished there was very little dust, which pleased my wife! I would definitely use them again.
    Susan Creaby
    Reviewed for
    Doors
  • 21 Sep 2020
    Two gents from Pennine visited my home today to repair a leaking roof in the Conservatory. The appear to have done a very thorough and comprehensive job and touch wood the problem will have been solved. They worked very efficiently and professionally and were very courteous and respectful. 10/10 for customer service Pennine.
    Shaun Robinson
    Reviewed for
    Conservatory
  • 28 Aug 2020
    We got a few quotes for our extension but in the end we chose Pennine for their reputation. We certainly weren’t disappointed we have been very pleased from start to finish. The options are incredible so we’re so pleased we went to their showroom first and the team gave us a lot of advice. The last few bits are just being finished off and then we’re done and it looks amazing.
    Alice Bradbury
    Reviewed for
    Solid Roof
  • 14 Jul 2020
    Had orangery installed August 2016 by Pennine - communication and installation were very good and was really pleased with the result. Experienced no problems until Jan/February of 2020 when it developed a couple of leaks. Contacted Pennine customer service department and spoke to Liz who was a good help. Took quite a few visits to 'investigate' problem from various work people to ascertain the problem - it seemed to speed the job on when I sent in my own photo's and information of the issue. Workmen came and hopefully, fingers crossed have sorted out the cause of the leak, also sent a plasterer to re plaster the damaged internal walls. Aftercare is very important in many cases problems are not apparent until it rains extremely hard - good that they sorted this out.
    Pauline Coulthard
    Reviewed for
    Orangery
  • 12 Jun 2020
    Start to finish has been trouble-free, despite the Covid problems. Our new flush windows look great. The fitters, Steve and Derek, were excellent and got on with the job efficiently. The flush windows are fantastic from the outside but people should know that there is more frame than there is on the normal windows. I was made aware of this and was happy to go ahead because I don't like the normal windows where the opening windows look different. I think they were a good choice and am pleased with the look.
    Mr Paul Hetherington
    Reviewed for
    Windows
  • 11 Mar 2020
    We had used Pennine before, many years ago, and so contacted them (amongst other installers) for some new work on a different property. The initial visit to talk through the options etc was very helpful, their representative was pleasant, professional and made no attempt to sell us more than we required - a good sign in my opinion! Pennine impressed with their openness and use of good quality products. The installation team of two men arrived on time (even though the location was remote) and were excellent in every respect. They worked together as a team, rapidly, efficiently and tidily, clearing up afterwards and removing all of the unwanted waste. The work was completed far more easily and much more quickly than we had supposed. Since the installation we have experienced at least two named storms...all is watertight and windproof, and we have noticed a huge improvement in the warmth of the house following the installation. We have been delighted with the service provided by Pennine, and would not hesitate to recommend the company.
    Mr & Mrs Smith
    Reviewed for
    ConservatorySolid Roof
  • 05 Feb 2020
    Excellent service. We had a conservatory roof replacement done this week and are very satisfied with all aspects of the work. The fitters were friendly, helpful and professional. They made sure everything was completed to a high standard and left the conservatory clean and tidy. We would recommend the company.
    L Hedley
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    Extremely pleased with the high quality of work and outstanding service to match. Our new conservatory has surpassed expectations. Thank you to the whole team at Pennine!!
    Jason Yates
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    We had a roof put on our Everest conservatory, and a bedroom window replaced. The nature of the construction of the conservatory, presented several problems. However the surveyors and the fitters, quickly overcame these. We were extremely pleased with the competency of the fitters, the plasterer and the electrician.... We cannot praise them highly enough.....they all did an excellent job.
    Mr R Marsden
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    I thoroughly recommend Pennine Home Improvements. I was a bit nervous committing to such a big project, but the team at Pennine answered all my questions, made sure I was really happy with the plans and made it a hassle-free experience. I was kept well-informed of progress and found all the staff and workmen to be polite and professional. Some of the work was delayed due to bad weather - but it was quickly re-arranged and was still finished quicker than I expected. I am thrilled with my fabulous new orangery - thank you!
    Lucy Thompson
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    A first class service from from a first class company Any problems however small are dealt with . You are made to feel important to them Great staff would recommend this firm to anyone
    Mr & Mrs Amers
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    I had all of my windows and front door replaced by Pennine Home Improvements. The job was completed in 3 days, which was great as it meant it was all completed the weekend before Christmas. This job included scaffolding and bricking up which they used sub-contractors for - they were also great. The lads were lovely and very helpful, as were the people from the office. Wouldn't hesitate to recommend this company!
    Emma Trafford
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    I thoroughly recommend Pennine Home Improvements. I was a bit nervous committing to such a big project, but the team at Pennine answered all my questions, made sure I was really happy with the plans and made it a hassle-free experience. I was kept well-informed of progress and found all the staff and workmen to be polite and professional. Some of the work was delayed due to bad weather - but it was quickly re-arranged and was still finished quicker than I expected. I am thrilled with my fabulous new orangery - thank you!
    Ken Wilson
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    We were not sure what we wanted but there was loads to see at the showroom in Durham which really helped us make up our mind - all the staff were dead friendly and teh lads cleaned up after themselves every day. We used our new conservatory on Christmas day! We're very happy!
    Patricia Brown
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    Pennine have just completed my project of new flush fitted windows, patio door, composite back and front door. Two fitters arrived early and completed project over two days. They were very polite and efficient and cleared the mess as they worked. They protected my furnishings and offered helpful advice on maintainance. I am completely satisfiedwith products and found the whole experience trouble free. I would recommend Pennine without hesitation.
    Paul Murray
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    We had 2doors, 2bay windows and 12 windows fitted with Pennine, what a great service from Billy and the other 3 lads(A team) took only 1day to do project. Would recommend Pennine.
    Lynn
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    From start to finish everything went according to what we were told at first meeting. work was completed on time & workmanship was first class.
    Tom Hughes
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    From ordering to finishing the work the whole process went smoothly, and we're thoroughly delighted with the conservatory. Everybody involved was friendly and easy to get on with. We'd definitely recommend Pennine without hesitation.
    Tricia P
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    A first class service from from a first class company Any problems however small are dealt with . You are made to feel important to them Great staff would recommend this firm to anyone
    Mr & Mrs Amers
    Reviewed for
    ConservatoryOrangery
  • 09 Sep 2019
    "We have been quite satisfied with our new windows and so far we have no complaints."
    Mrs Haslam
    Reviewed for
    DoorsWindows
  • 09 Sep 2019
    "Smooth and hassle-free process, from start to finish. All of the company’s representatives were extremely professional and appeared to have a genuine desire to provide an excellent service. "Extremely happy with the product and all post-installation issues have been resolved quickly and to a high standard. "I would have no reservations in recommending this company."
    Gordon Makepiece
    Reviewed for
    DoorsWindows
  • 09 Sep 2019
    "Team were wonderful...cleaned up as they worked...personable professionals. I would highly recommend Pennine to anyone wishing to purchase new windows."
    Mr and Mrs Heron
    Reviewed for
    DoorsWindows
  • 29 Aug 2019
    "So glad I chose french doors to replace my old patio door - looks so much nicer. Fitting team did a smasing job."
    Mohammed Abdalla
    Reviewed for
    DoorsWindows
  • 29 Aug 2019
    "Pennine has now installed windows and doors in two of our houses. Both jobs were completed efficiently and professionally, from initial enquiry to completion."
    Steve Robertson
    Reviewed for
    DoorsWindows
  • 29 Aug 2019
    "New windows ordered and ready within the 6 weeks as promised. Confirmation call the day before fitting and lads turned up nice and early. "Both Des & Les were professional and clean/tidy and certainly did Pennine proud Would recommend wholeheartedly. "Excellent, professional and friendly. Well done! Great job!"
    Gary Marshall
    Reviewed for
    DoorsWindows
  • 28 Aug 2019
    "Contact with the customer care team is easy. Staff are pleasant and efficient."
    Andrew Williams
    Reviewed for
    Roofline
  • 28 Aug 2019
    "Everyone you deal with is first class, polite and very helpful."
    Eric Amers
    Reviewed for
    DoorsWindows
  • 28 Aug 2019
    "Thank you for a very good fitter. Perfect job."
    Mr and Mrs Forrest
    Reviewed for
    DoorsWindows
  • 22 Aug 2019
    "A sound company. All their work has been top class and the 20 year guarantee is unbeatable. "I have had windows, doors and a conservatory by Pennine and am pleased with them all."
    William Charnock
    Reviewed for
    DoorsWindows
  • 22 Aug 2019
    "Very happy with new windows and french doors fitted. Great service from start to finish. "No pressure to order from salesperson who came out to provide a quote. Work was done in half a day with no problems."
    Elaine Rand
    Reviewed for
    DoorsWindows
  • 22 Aug 2019
    "Great service received from Pennine building our new conservatory extension - really pleased with the end result. "The builders and fitters were very good throughout and i cannot fault them at all. I would be happy to recommend Pennine to anyone whose looking to having a conservatory built "It's certainly made our house bigger and gives us the extra space we have always wanted."
    Kyle Clayton
    Reviewed for
    ConservatoryOrangery
  • 08 Aug 2019
    "The aftercare team was exceptional. Thank you!"
    David Ballantine
    Reviewed for
    DoorsWindows
  • 08 Aug 2019
    "The call the day before to check we were still okay for our appointment was very re-assuring. I am so tired of waiting in all day for other firms, who don't show. "Despite problems, we were kept informed at all times and I really appreciated Mark's friendly and professional approach."
    Michael Forrest
    Reviewed for
    DoorsWindows
  • 08 Aug 2019
    "Great team. Very understanding sales representative. Superb product. Thanks to all."
    Keith Inglis
    Reviewed for
    DoorsWindows
  • 01 Aug 2019
    "Good, all-round service."
    Marc Ledger
    Reviewed for
    DoorsWindows
  • 01 Aug 2019
    "The appearance and quality of the furniture and glass more than met my expectations. "The price was very reasonable and well within our budget. "Installation was fuss-free and your workmen disposed of all of the waste and old door expertly. Thank you!"
    Mr and Mrs Brann
    Reviewed for
    DoorsWindows
  • 01 Aug 2019
    "The installers were excellent. Very pleased. Doors were fitted sooner than expected. Great."
    Kath Trout
    Reviewed for
    DoorsWindows

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