"We are absolutely delighted with our new doors. The service - and process - from beginning to end was great. "I would have no problem using Penning again in future and will conintue to recommend it to my family and friends."
"From the time we walked into the branch until the moment the fitters left our house, we were delighted with the whole project and the new windows really add something to the house. "Since the installation, we have suffered rain, gales and frost. The windows passed these tests with flying colours."
"I enjoyed having your installation team in my home. They were two nice people and they did an excellent job."
"Totally satisfied with the finished product"
"The quality of the door and the quality of the workmanship was definitely five stars. "From having a visit from the salesman, who showed all the choices of doors to the survey and then to the installation, was beyond my expectations. "The two men, who fitted the door, was really friendly and helpful - five star just for them alone . Would recommend Pennine really worth the price a beautiful composite door. VERY PLEASED."
"If you need a quality home improvement, hassle free and completed on time without hassle, then it will be fine with Pennine."
"Your engineer, who called at my home, was excellent - so friendly."
"Our home is a Pennine "cosy home" thanks to the standard of materials used and the aftercare if any problems arise. Thank you. A credit to good British workmanship."
"Very good aftercare."
"Since having our conservatory constructed, we've had absolutely no problem with it apart from breaking one of the window keys inside the lock which you promptly rectified. "On summing up from the initial planning and purchase of the unit, the construction of same and your after sales service in our view is exemplary and to be fully recommended. Thanks."
"Both engineers who attended the property were very professional and knowledgeable. They did a good job"
"As usual, the engineer was great. Job done, no bother."
"I would like to mention Project Manager Nicola and give a big "Thank you" to her. She was brilliant. Athough busy, it was always lovely talking to her. I miss our chats. "Also Graham for getting the drain finished so quickly. He was also great."
"Service received could not have been any better or quicker. Anthony is very efficient. Thank you!"
"The installers (Mark and Nathan) were very helpful, polite and we felt comfortable around them."
"I consider Pennine the VERY BEST in this field. Absolutely fabulous! The workmen were reallly helpful.Thank you one and all!"
"The garden room, as we call it, is used a lot. Good to watch the birds."
"Excellent service again from company. 3rd time we have used them (this time for composite entrance doors) and each time work done to a high standard from beginning to end."
"We moved into our house with Pennine windows and doors already installed. We were able to easily transfer the aftercare guarantee over from the previous owner. "We have had some minor problems with the windows and doors and the aftercare team have been able to come and fix these for us without any problems. Good product and good service. Thank you Pennine."
"We can't fault the service we received from firstly contacting Pennine to the gentleman calling to complete the work. Excellent customer service that can be relied upon."
"Excellent all-round service. Excellent customer service.
"Very professional service with first class workmanship. Would definitely use Pennine again and would recommend them to a friend."
"No fuss, very professional job!"
"Very pleased with the work and with the conduct of the workers."
"I think I have recorded the SPEED with which an Appointment was made; and the speed with which the repair was done. "
"Good product arrived on time and finished to a high standard would recommend"
"We had a conservatory fitted by Pennine in 2014 and we've been very pleased with it. In fact we live in the conservatory now and the rest of the house is largely redundant! "We had a small leak in the roof recently but Pennine arranged to come and fix it with minimal fuss."
"It took a while to get started but once in gear, they were great. They did the job fast and well. Would recommend them if you are prepared to wait. I suppose all good things are worth waiting for."
"Happy with the work done."
"Really good service. Five stars."
"All work carried out efficiently"
"Excellent workmanship and brilliant products"
"Very good product. Salesman did very well explaining the roof I purchased from Pennine. The gentleman, who came to survey the job and also the fitters who fitted the roof and all the people who came from first to last, were very good and explained every question asked - so very well done."
"The Aftercare Enigneer was Phil and he treated our home with the utmost respect. He even wore plastic shoe coverings. "Phil had our problem sorted out in 10 minutes. He was very pleasant and he explained what was wrong to us. No stress. Many thanks!"
"Completely satisfied with the service."
"Very pleased with product and after care services."
"Very pleased with the door - a definite improvement to our house."
"More than happy with the work carried out following annual inspection. The team member was courteous, polite and professional. Thank you."
"Composite Door supplied and fitted. Top quality product and brilliant aftersales service."
"All of the workmen were first class from start to finish, very polite and tidy. I had no stress at all. "The builders came on time and stayed until they finished their part of the work, no hassle. "I have no hesitation in recommending Pennine to anyone. It's a great team. I am so thrilled with my conservatory."
"We are pleased with our new front door. It is excellent quality and very substantial. All of the fittings are good quality. Many thanks."
"We are very happpy with the finished product and all of the teams, who achieved it. We would definitely always choose Pennine for home improvements - as we did in our previous home."
"Very happy with the service."
"Engineers really care about their work and the impression, which they give to the customer."
"The two men, who dismantled the old roof and installed the new one, worked tirelessly from 9.15am to 8.30pm. "They were very courteous at all times and left no mess after the job - despite everything having to be carried through the hall and lounge to the new patio. First class!"
"All the people who came to give us a quote, do measurements etc were very friendly, knowledgeable and never "pushy". I think some product samples and photos would have been helpful at the beginning of the project to help us decide. "The fitters, as always, were friendly, clean and efficient. there was a minimum of disruption and they were happy to work around us. "The inevitable niggles were sorted quickly, and we feel happy knowing that the after sales service is good if we have any issues in the future. "The quality of the product is excellent and our house feels warmer already!"
"Great process from start to finish. Excellent quality - just what I expected."
"We will be using Pennine for the next phase of our update. Thanks"
"The fitters were excellent."
"It is a pleasure to be a Pennine customer. I have recommended Pennine to everyone I know."
"Good friendly team. On time. Well worth the service. Polite and clean workers."
"We are delighted with the porch installed by Pennine. It enhances the comfort and appearance of our home. The team from Pennine were both courteous and obliging. The standard of finish is excellent."
"Excellent.work carried out as required. Pleasant, cheerful engineer.Very happy with result & entire process."
"The engineer had a very conscientious approach to his work."
"Brilliant job from start to finish. Really pleased with our orangery. it has changed the way we live. The planning, building and finish all done efficiently and to high spec. We would definitely recommend Pennine."
"Phil had a very relaxed, professional attitude while servicing the conservatory. I was confident of his workmanship and also felt at ease while he was in my property. Thank you "Fingers Phil"."
"Thank you very much for the lovely windows and sending us a great team - really good workers and so friendly."
"Polite and professional both times that we have used them. We are very happy with the doors that have been fitted. The team kept us up to date with progress and the fittings went without a hitch."
"I was very happy with the whole process from initial contact to installation."
"Even though the day we were allocated to have our new bay window fitted turned out to be the windiest day of the year, the team still turned up and did a great job. "Yes, there was probably more dust and debris after they were finished, due to the high wind, but the job was still completed within the time stated. The window looks great and we are really pleased with them."
"Phil, the aftercare engineer, always pleasant, polite and respectful towards my home."
"Happy with the final result."
"My aftercare engineer was Phil. He was simply great."
"We used Pennine for a full set of windows and new front door. High quality composite door with a choice of door furniture and double glazed windows throughout. Comes with a 20 year guarantee. Wow. "Work was excellent quality, completed when promised and staff were very knowlegeble, professional and respectful of our property. Aftercare checked everything was as it shoudl be. Delighted with results." "
"The window fitters were spot-on, which deserves a comment."
"Generally very happy with Pennine products"
"The conservatory looks excellent. All of my friends are very impressed."
" Pennine were prompt and very courteous. Can't fault the engineer who attended, also oiled lock whilst there."
"The contractor treated ourselves and our home with the utmost respect."
"Thoroughly satisfied customer. No deficiencies in your service found. Thank you."
"I am thoroughly pleased with my Pennine purchases and the whole process from start to finish. "Sales persons, workmen, structures and office staff have been so professional and friendly at every stage in the process. I thoroughly recommend Pennine at every opportunity."
"We are absolutely delighted with our orangery, so delighted that we had all of our doors and windows replaced by Pennine a year later. "Very friendly and polite staff and builders. Would definitely recommend. You can not beat Pennine's aftercare service. "
"Excellent service. Excellent quality. Looking forward getting our conservatory."
"We were very satisfied with the aftercare service. Thank you."
"The aftercare engineer, Phil Smith, was really very pleasant and polite."
"We are completely satisfied with all aspects of your service and would recommend your company to anyone. Thank you once again for the service."
"Excellent quality; tradesmen first class. Friendly and tidy - getting them to do a bay window next year."
"Pennine has always been prompt, reliable and very professional in their after sales. "I would recommend this trusted company every time."
"From talking to the Pennine representative in our local Wickes to the installation day, the service we recieved was fantastic. "The final product is finished perfectly and we are pleased we decided to install ""silent"" glass to deaden the outside traffic noises - definitely works. "I would have no trouble in either using Pennine again or recommending them to anyone." "
"We are very happy with our new French doors. They are of a high quality and we feel much more secure. "The whole process was hassle free from start to finish with professional and courteous personnel. "The fitters,especially, were very friendly and worked quickly and competently, leaving everything tidy afterwards."
"We have had many projects completed on the house over the years and I can honestly say the work done by Pennine was faultless."
"I was very happy with the service provided. I would definitely use Pennine again for any future projects."
"The engineer, who carried out our work, was professional and pleasant - a credit to Pennine"
"Very good job well done!"
"Very happy with the work. They left everything tidy - and we love the windows!".
"We recently had a conservatory installed and were pleased with how things went. The explanations of what would happen became a reality in a most pleasing manner."
"The 2 guys, who fitted my new front door, were punctual, friendly and extremely efficient. They did an excellent job and left no mess at all."
"The aftercare engineer was excellent. He completely went over and above what needed to be done. Thank you!"
"The aftercare engineer (Phil Small) was very pleasant and easy to talk to and we had no qualms about inviting him into our home."
"Aftercare engineeer was very helpful and friendly."
"From the initial planning stage to completion the team worked in a professional manner. We were kept informed through every stage of the process and the conservatory roof replacement was completed on time The teams kept the work site in a tidy state and were very polite. Would recommend Pennines."
"All of our previous experiences with Pennine have been positive and it's comforting to know that they provide such an exemplary service."
"The two employees, who put in our two windows, worked tirelessly. They did not stop to eat and drink during their working day."
"Happy with service provided from initial enquiry to completion of work, and with quality of the product. "It was expensive but worth the price for peace of mind, and the 20 year guarantee is a welcome bonus."
"Phil the engineer could not have done more"
"Philip was attentive and very diplomatic with our neighbours, who were effected by the leak."
"I cannot praise the two fitters enough. Steven and Derek were professional, courteous and friendly. They went over and above what I was expecting."
"First class. A job well done."
"Thank you for your aftercare. It is re-assuring to know that a repair will be done as soon as possible."
"Very pleased with the aftercare service."
"Pennine, thank you. You sent a perfect gentleman. He explained the problem and rectified the cause."
"First class care from Pennine aftercare. I couldn't have asked for better."
"I cannot fault the Pennine product or the extremely excellent aftercare. I have recommended them to all my friends."
"The engineer was polite, focussed and resolved the door problems very quickly. He showed respect and his visit was a pleasant interlude."
"Great job from start to finish - well done and thank you all!"
"Very satisfied with the response I got from the company. The engineer was excellent. He was very helpful, pleasant and knowledgeable and quickly identified how to solve the problem."
"Pennine gave us excellent service and we thank you and your team for making this a stress-free and friendly experience."
"The process of organising a visit was really easy and Phil as an excellent representative of the company. He had a great attitude and was very helopful."
"We found all of the people doing this work pleasant to have in our home and the work was carried out in a very professional manner with a cheerful and hard-working approach."
"Allison was very good at her job. She kept us up to date at all times."
"The finished job exceeded my expectations and the windows looked great."
"I am really very happy with the investment made in the conservatory. All of the staff were excellent."
"Completely satisfied. Your employee/engineer was bright, engaging, expert and quick."
"The aftercare engineer was fantastic. I would certainly recommend Pennine based on that young man and also the lovely job, which they did on our orangery."
"Liz Laider was very good and very attentive on the 'phone."
"We only use Pennine as they are first class!"
"All the staff were professional, considerate and remained focussed throughout the project with excellent results."
"Very happy customer. The process could not have gone better."
"Each time we have used Pennine, they have been exceptional in the courteous way, in which they have treated their customers. "The products are top notch and we feel that they make sure they are doing the best for their customers."
"Myself and my wife are pleased we chose Pennine. I will always recommend Pennine as the first chioce - it's first class!"
"Happy with the product"
"I would like to add my appreciation of Phil, who is a credit to Pennine, and who was completely sympathetic to our problems."
"The engineer, who came out, was a top lad"
"Extremely impressed with every aspect of the job and confirmed I made the right choice with Pennine."
"Many thanks to everyone, who worked on our project. The final conservatory was everything we imagined and more."
"We are delighted with our contemporary orangery and would not hesitate in using Pennine again. Thank you for a wonderful job."
"Excellent service. As a retired headteacher, you get a 10 out of 10 and a gold star. First class"
"Pennine was spot on. I was very pleased."
"The guy, who attended, was very good. The job was completed to my satisfaction by a suitably qualified technician, who performed a professional service with respect and efficiency."
"Very compassionate, efficient and prompt service."
"Very satisfied with the engineer, who fixed our window - very good."
"I was assured that with aftercare, the intiial two years Pennine would still be there for future repairs and emergencies. "Being a bit older, I value this assurance and would contact Penine aftercare even if I had to pay for the repair. A job well done!"
"We were pleased with the quick response to our call-out as the door was a safety issue."
"A very good, professional job"
"I like to use Pennine because everything is quick and easy. The initial sales people are easy to work with and not pushy."
"The engineer was spot-on - helpful and friendly as always."
"From first contacting Penine to request some-one to fix something on to our conservatory roof to a member of the team visiting and commencing the job, work was prompt and excellent. "Pennine always carry out brilliant work. From the first point of contact to work being carried out service is second to none. "It leaves me to say thank you for the excellent service and I would not hesitate to recommend you to other people."
"The best aftercare regime I have experienced in 40 years of home ownership."
"Your engineer was extremely efficient, professional and helpful. A very good ambassador for your company."
"Staff at Pennine are always friendly and considerate. Work is done quickly and efficiently and I have never had any cause for complaining about the service provided."
"I received a call from the office the day before the engineer attended to confirm date and time for the next day. "The engineer arrived on time and was very pleasant and dealt with the water problem. Thanks to all concerned for a speedy resolution."
"Excellent quality and an exceptional fitting team. If the price and quality is the same, they will be replacing my bay window."
"Phil Small is very professional and thorough."
"The engineers were nice lads and did a great job. They were talkative and helpful"
"Your engineer explained other Pennine products and services. Together with front and rear doors, we also have a hybrid conservatory all fitted and installed by Pennine. I informed your engineer that should we need any further home irmpovement s I would contact Pennine only."
"My husband and myself were really pleased with our installation of windows and doors. Installation team were very friendly. Thanks again!"
"This was a small job but over the years, I have always been satisfied with Pennine's work ie windows, doors, orangery and patio door."
"Anthony and Lewis were very professional and polite. We were entirely satisfied with their work"
"Loved the choice and help. The installation team were really good and explained everything to me. The quality of the work they completed was excellent. I would not hesitate to use them again."
"The engineer, who came out to repair my conservatory roof, was great and explained everything he was doing. He was very polite and careful. Very good experience from Pennine aftercare."
"Engineer Phil was very caring and knowledgeable about his product. If I need any further assistance in the future, I would not hesitate to ask for Phil. This does not disregard any other member of staff as they all have been a credit to your business."
"We are very pleased with our door. Thank you to all involved."
"All of the team, with whom we dealt, from the guy who did the estimate to Darren and Wayne, who did the installation, were great. This was a lot of money to invest but the product looks great. We feel secure and certainly noticed the difference in the recent snow storm."
"I found the aftercare very good"
"The engineer (Lewis) explained everything that he was doing to repair the windows to my son and answered all of our questions satisfactorily. A very pleasant young man."
"Exceptional service from the aftercare team. Thank you!"
"I can't thank Liz and her team enough."
"We phoned about the problem, were given an appointment and fitter came out and fixed the problem when he said he would. Job done."
"Great, efficient, aftercare service. Nice, polite, efficient engineer."
"I was very happy with aftercare. I rang in the morning and the lady on the phone was very pleasant and helpful. "The engineer came out within three hours, sorted the problem out and explained everything. He even put on little blue shoe covers before he entered my home.
"We were very impressed all round! From the unpressured approach of the sales' team, the detailed breakdown given in the quote, the friendly and informative project management team, the friendly and professional installation team and the quality work and design of the product. Super! Thank you!"
"The aftercare team and engineer acted in a professional and courteous manner at all times. Thank you!"
"I cannot fault any part of the installation from start to finish. Thank you for a fantastic job."
"I think Phil, the engineer, is a credit to your company. His work is first class and his customer service is excellent."
"The engineer was fantastic"
"As per previous installations, we are extremely happy with the product and all aspects of the Pennine experience.Thank you!"
"Although there were slight problems along the way, Pennine did not rest until things were rectified to an impressive standard. I am a very happy customer."
"I am very pleased with Pennine."
"I had the aftercare man after my first year service visit. When I said what was of concern, he said some-one would come back. They did - a week later - which I thought was excellent."
"We are very happy with the work carried out by the engineer. He did the job quickly and cleaned up afterwards to a high standard. Thank you very much."
"I am a very satisfied customer."
"This was a signficant investment but the process was painless and we were made to feel a valued customer from start to finish despite the fact our build is small in comparison to most. "Nothing was too much trouble and Nicola Armstrong was always at hand when assistance was required. She is a credit to the organisation."
"Phil was completely considerate and careful when carrying out window pane replacement."
"I am pleased with the work and happy with the care and information given to me about when and how I was going to be informed."
"Great service again. Thank you!"
"The workmen were excellent and friendly. They quickly got on with the job. I was surprised how fast they worked as they chatted with us. "We were very pleased with the work. Everything to do with operating the door was carefully explained to us. Thank you Pennine for a job well done!"
"Completed quickly and promptly. The contractors were no bother."
"Our repair fitter was friendly and helpful. He fully explained the nature of the fault and what he was going to rectify it. He left the area tidy and clean. We were very pleased."
"The aftercare engineer was very good. He was polite,on time and explained what needed to be done fully after examining the issues. "I would have no hesitation in requesting his services again - or the next time"
"Anthony - the engineer - was helpful, knowledgeable, pleasant and efficient."
"Painless, perfect, professional service. I cannot fault the sub-contractors - Tony and his men - and the Pennine fitters. They were polite and re-assuring. A five star-plus service."
"The engineer had resolved the issue within three hours of my initial call. I would deem this a first class service, efficient and professional"
"Your engineer was - and is - a credit to your corporate identity. He was pleasant, courteous and from the outset exceeded our expectations. "Your office staff kept us informed of all stages and were pleasant, courteous and respectful. We could not have wished for better service."
"I am very pleased with the end result. It has cut my heating by 80 per cent."
"Pennine has a great team. I hope the New Year brings all you hope for! Happy new year to you all!"
"I have to say that the sales person, who came out, was the best sales person, who I have ever had in my property - and I have had a lot. He should be complemented to the highest standard and Pennine should be very proud of his work. I hope you pass this on to him as he deserves to be recognised."
"We would just like to say the installation team did a fantastic job as the snow on the ground made the job that little bit harder. Well done!"
"Very professional and prompt response to rectify the problem"
"Thank you for the help and understanding. Keep up the good work!"
"Just excellent all the time. Up to my expectations"
"Everything went to plan. The maintenance person who came was friendly and explained everything in detail"
"All staff were professional and pleasant throughout. All queries were dealt with efficiently. My new door is just what I wanted. Thank you!"
"We have always been very happy with the work done by Pennine teams. We now have had everything done by Pennine - doors and windows - and so we do not need to contact you again. Thank you for your work, ethics and friendliness "
"The aftercare engineer was friendly and pleasant. He talked us through it, did the job, chatted and took time with the job. He asked about anything else and checked all the other sealants thoroughly. "He had been before and knew how to get here. As it is an awkward address to find, I didn't have to go out and look for him."
"More than happy with my Pennine installation"
"We are extremely pleased with the products and very happy with the end result. We also would like to say a special thank you to the installation team"
"When the sun shone on the patio glass, it showed up marks on the inside of the double glazing. "When I informed Pennine, they immediately agreed to change the glass. It was replaced within 10 days and I am now extremely happy with the units."
"Thank you for your professional care and consideration."
"Your engineers arrived early, which was great. They identified the issue as just silicon on glass and they removed it. Job was done in 15 minutes. Very nice and friendly men - a credit to your company."
"Great service from start to finish. Very pleased I used Pennine. I would highly recommend Pennine to friends and family"
Hear what our customers have to say about the Pennine experience. It really isn't just our windows that are transparent and we want you to know that not just from us but directly from our customers.
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