CUSTOMER REVIEWS

Read what our customers have to say about the Pennine experience. It really isn’t just our windows that are transparent and we want you to know that not just from us but directly from our customers.
  • 29 Mar 2021
    We have just had our 23 year old conservatory replaced by Pennine and are over the moon with quality and workmanship. The new aluminium roof looks fantastic and the room feels much warmer. We also chose to have 2 column heaters installed on the corners which are very discreet and give a lovely warmth to the room on an evening. They aren’t cheap but worth every penny and only need to be on for 10 mins to warm the room up. Thanks to Michael and all his team.
    Mr & Mrs William Taylorson
    Reviewed for
    Conservatory
  • 18 Mar 2021
    Absolutely amazing service -Julie so helpful and professional and when Gordon came out he managed to get the problem with my door sorted like brand new - highly recommend this company.
    Natalie
    Reviewed for
    Doors
  • 18 Mar 2021
    Great service and we are really happy with the Conservatory. The teams doing the work did an amazing job and worked hard to try and get it done in the allotted time, even with the snow and cold weather. If I had one criticism would be the lack of communication as to when the guys would be turning up, as a suggestion only to improve communication from the office to the customer once works start.
    Mark Burgess
    Reviewed for
    Conservatory
  • 18 Mar 2021
    Absolutely overwhelmed by my quality of Orangery. I'm so glad I made the right choice of using you guys. The finish of the products is sublime. With regards to your workforce that did the job(Mike and Jamie) what a professional and skilled bunch of chaps. Its been a pleasure doing business with you Regards Mr T Venske
    Mr T Venske
    Reviewed for
    Orangery
  • 03 Mar 2021
    We used Pennine to replace all the windows in our house and to add French doors to the property too and it couldn’t have been a better experience! We were looking to model our new windows on an image we had of the original 1920s windows and they helped from start to finish, ensuring that we were completely happy with the design and even helped suggest the best and most cost-effective way to achieve the look we wanted. Fitting was extremely easy and the team completed the work, including the fitting of the new French doors within 6 hours which was fantastic! We love our new windows and would recommend Pennine to anyone looking to replace theirs!
    Mrs T
    Reviewed for
    DoorsWindows
  • 24 Nov 2020
    Excellent Company to use, I would definitely recommend to anyone, I am so pleased with the various installations they have done for me.
    Ms Marwood
    Reviewed for
    Conservatory
  • 25 Oct 2020
    We have just had a front door fitted by Pennine, and would have no hesitation recommending them. The quality of the door is exceptional, and the team who did the fitting were thoroughly organised and really pleasant. When they finished there was very little dust, which pleased my wife! I would definitely use them again.
    Susan Creaby
    Reviewed for
    Doors
  • 21 Sep 2020
    Two gents from Pennine visited my home today to repair a leaking roof in the Conservatory. The appear to have done a very thorough and comprehensive job and touch wood the problem will have been solved. They worked very efficiently and professionally and were very courteous and respectful. 10/10 for customer service Pennine.
    Shaun Robinson
    Reviewed for
    Conservatory
  • 28 Aug 2020
    We got a few quotes for our extension but in the end we chose Pennine for their reputation. We certainly weren’t disappointed we have been very pleased from start to finish. The options are incredible so we’re so pleased we went to their showroom first and the team gave us a lot of advice. The last few bits are just being finished off and then we’re done and it looks amazing.
    Alice Bradbury
    Reviewed for
    Solid Roof
  • 14 Jul 2020
    Had orangery installed August 2016 by Pennine - communication and installation were very good and was really pleased with the result. Experienced no problems until Jan/February of 2020 when it developed a couple of leaks. Contacted Pennine customer service department and spoke to Liz who was a good help. Took quite a few visits to 'investigate' problem from various work people to ascertain the problem - it seemed to speed the job on when I sent in my own photo's and information of the issue. Workmen came and hopefully, fingers crossed have sorted out the cause of the leak, also sent a plasterer to re plaster the damaged internal walls. Aftercare is very important in many cases problems are not apparent until it rains extremely hard - good that they sorted this out.
    Pauline Coulthard
    Reviewed for
    Orangery
  • 12 Jun 2020
    Start to finish has been trouble-free, despite the Covid problems. Our new flush windows look great. The fitters, Steve and Derek, were excellent and got on with the job efficiently. The flush windows are fantastic from the outside but people should know that there is more frame than there is on the normal windows. I was made aware of this and was happy to go ahead because I don't like the normal windows where the opening windows look different. I think they were a good choice and am pleased with the look.
    Mr Paul Hetherington
    Reviewed for
    Windows
  • 11 Mar 2020
    We had used Pennine before, many years ago, and so contacted them (amongst other installers) for some new work on a different property. The initial visit to talk through the options etc was very helpful, their representative was pleasant, professional and made no attempt to sell us more than we required - a good sign in my opinion! Pennine impressed with their openness and use of good quality products. The installation team of two men arrived on time (even though the location was remote) and were excellent in every respect. They worked together as a team, rapidly, efficiently and tidily, clearing up afterwards and removing all of the unwanted waste. The work was completed far more easily and much more quickly than we had supposed. Since the installation we have experienced at least two named storms...all is watertight and windproof, and we have noticed a huge improvement in the warmth of the house following the installation. We have been delighted with the service provided by Pennine, and would not hesitate to recommend the company.
    Mr & Mrs Smith
    Reviewed for
    ConservatorySolid Roof
  • 05 Feb 2020
    I had all of my windows and front door replaced by Pennine Home Improvements. The job was completed in 3 days, which was great as it meant it was all completed the weekend before Christmas. This job included scaffolding and bricking up which they used sub-contractors for - they were also great. The lads were lovely and very helpful, as were the people from the office. Wouldn't hesitate to recommend this company!
    Emma Trafford
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    We had 2doors, 2bay windows and 12 windows fitted with Pennine, what a great service from Billy and the other 3 lads(A team) took only 1day to do project. Would recommend Pennine.
    Lynn
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    From start to finish everything went according to what we were told at first meeting. work was completed on time & workmanship was first class.
    Tom Hughes
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    Excellent service. We had a conservatory roof replacement done this week and are very satisfied with all aspects of the work. The fitters were friendly, helpful and professional. They made sure everything was completed to a high standard and left the conservatory clean and tidy. We would recommend the company.
    L Hedley
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    Extremely pleased with the high quality of work and outstanding service to match. Our new conservatory has surpassed expectations. Thank you to the whole team at Pennine!!
    Jason Yates
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    I thoroughly recommend Pennine Home Improvements. I was a bit nervous committing to such a big project, but the team at Pennine answered all my questions, made sure I was really happy with the plans and made it a hassle-free experience. I was kept well-informed of progress and found all the staff and workmen to be polite and professional. Some of the work was delayed due to bad weather - but it was quickly re-arranged and was still finished quicker than I expected. I am thrilled with my fabulous new orangery - thank you!
    Lucy Thompson
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    A first class service from from a first class company Any problems however small are dealt with . You are made to feel important to them Great staff would recommend this firm to anyone
    Mr & Mrs Amers
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    I thoroughly recommend Pennine Home Improvements. I was a bit nervous committing to such a big project, but the team at Pennine answered all my questions, made sure I was really happy with the plans and made it a hassle-free experience. I was kept well-informed of progress and found all the staff and workmen to be polite and professional. Some of the work was delayed due to bad weather - but it was quickly re-arranged and was still finished quicker than I expected. I am thrilled with my fabulous new orangery - thank you!
    Ken Wilson
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    We were not sure what we wanted but there was loads to see at the showroom in Durham which really helped us make up our mind - all the staff were dead friendly and teh lads cleaned up after themselves every day. We used our new conservatory on Christmas day! We're very happy!
    Patricia Brown
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    From ordering to finishing the work the whole process went smoothly, and we're thoroughly delighted with the conservatory. Everybody involved was friendly and easy to get on with. We'd definitely recommend Pennine without hesitation.
    Tricia P
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    We had a roof put on our Everest conservatory, and a bedroom window replaced. The nature of the construction of the conservatory, presented several problems. However the surveyors and the fitters, quickly overcame these. We were extremely pleased with the competency of the fitters, the plasterer and the electrician.... We cannot praise them highly enough.....they all did an excellent job.
    Mr R Marsden
    Reviewed for
    ConservatoryOrangery
  • 05 Feb 2020
    Pennine have just completed my project of new flush fitted windows, patio door, composite back and front door. Two fitters arrived early and completed project over two days. They were very polite and efficient and cleared the mess as they worked. They protected my furnishings and offered helpful advice on maintainance. I am completely satisfiedwith products and found the whole experience trouble free. I would recommend Pennine without hesitation.
    Paul Murray
    Reviewed for
    DoorsWindows
  • 05 Feb 2020
    A first class service from from a first class company Any problems however small are dealt with . You are made to feel important to them Great staff would recommend this firm to anyone
    Mr & Mrs Amers
    Reviewed for
    ConservatoryOrangery
  • 09 Sep 2019
    "We have been quite satisfied with our new windows and so far we have no complaints."
    Mrs Haslam
    Reviewed for
    DoorsWindows
  • 09 Sep 2019
    "Smooth and hassle-free process, from start to finish. All of the company’s representatives were extremely professional and appeared to have a genuine desire to provide an excellent service. "Extremely happy with the product and all post-installation issues have been resolved quickly and to a high standard. "I would have no reservations in recommending this company."
    Gordon Makepiece
    Reviewed for
    DoorsWindows
  • 09 Sep 2019
    "Team were wonderful...cleaned up as they worked...personable professionals. I would highly recommend Pennine to anyone wishing to purchase new windows."
    Mr and Mrs Heron
    Reviewed for
    DoorsWindows
  • 29 Aug 2019
    "So glad I chose french doors to replace my old patio door - looks so much nicer. Fitting team did a smasing job."
    Mohammed Abdalla
    Reviewed for
    DoorsWindows
  • 29 Aug 2019
    "Pennine has now installed windows and doors in two of our houses. Both jobs were completed efficiently and professionally, from initial enquiry to completion."
    Steve Robertson
    Reviewed for
    DoorsWindows
  • 29 Aug 2019
    "New windows ordered and ready within the 6 weeks as promised. Confirmation call the day before fitting and lads turned up nice and early. "Both Des & Les were professional and clean/tidy and certainly did Pennine proud Would recommend wholeheartedly. "Excellent, professional and friendly. Well done! Great job!"
    Gary Marshall
    Reviewed for
    DoorsWindows
  • 28 Aug 2019
    "Contact with the customer care team is easy. Staff are pleasant and efficient."
    Andrew Williams
    Reviewed for
    Roofline
  • 28 Aug 2019
    "Everyone you deal with is first class, polite and very helpful."
    Eric Amers
    Reviewed for
    DoorsWindows
  • 28 Aug 2019
    "Thank you for a very good fitter. Perfect job."
    Mr and Mrs Forrest
    Reviewed for
    DoorsWindows
  • 22 Aug 2019
    "Very happy with new windows and french doors fitted. Great service from start to finish. "No pressure to order from salesperson who came out to provide a quote. Work was done in half a day with no problems."
    Elaine Rand
    Reviewed for
    DoorsWindows
  • 22 Aug 2019
    "Great service received from Pennine building our new conservatory extension - really pleased with the end result. "The builders and fitters were very good throughout and i cannot fault them at all. I would be happy to recommend Pennine to anyone whose looking to having a conservatory built "It's certainly made our house bigger and gives us the extra space we have always wanted."
    Kyle Clayton
    Reviewed for
    ConservatoryOrangery
  • 22 Aug 2019
    "A sound company. All their work has been top class and the 20 year guarantee is unbeatable. "I have had windows, doors and a conservatory by Pennine and am pleased with them all."
    William Charnock
    Reviewed for
    DoorsWindows
  • 08 Aug 2019
    "The aftercare team was exceptional. Thank you!"
    David Ballantine
    Reviewed for
    DoorsWindows
  • 08 Aug 2019
    "The call the day before to check we were still okay for our appointment was very re-assuring. I am so tired of waiting in all day for other firms, who don't show. "Despite problems, we were kept informed at all times and I really appreciated Mark's friendly and professional approach."
    Michael Forrest
    Reviewed for
    DoorsWindows
  • 08 Aug 2019
    "Great team. Very understanding sales representative. Superb product. Thanks to all."
    Keith Inglis
    Reviewed for
    DoorsWindows
  • 01 Aug 2019
    "The appearance and quality of the furniture and glass more than met my expectations. "The price was very reasonable and well within our budget. "Installation was fuss-free and your workmen disposed of all of the waste and old door expertly. Thank you!"
    Mr and Mrs Brann
    Reviewed for
    DoorsWindows
  • 01 Aug 2019
    "The installers were excellent. Very pleased. Doors were fitted sooner than expected. Great."
    Kath Trout
    Reviewed for
    DoorsWindows
  • 01 Aug 2019
    "Good, all-round service."
    Marc Ledger
    Reviewed for
    DoorsWindows
  • 29 Jul 2019
    "The window for my new kitchen was provided earlier than planned, which was marvellous. "Your office manager really listened to me and when the window was required so she was able to send the fitters along when a cancellation arose."
    Pauline Wooler
    Reviewed for
    DoorsWindows
  • 29 Jul 2019
    "I have already written a letter expressing my satisfaction of both the work done and my appreciation of Darren, the engineer, who carried out the work."
    George and Averil Hartley
    Reviewed for
    ConservatoryOrangery
  • 29 Jul 2019
    "The Aftercare Service was excellent."
    Pauline Kewley-Robson
    Reviewed for
    DoorsWindows
  • 18 Jul 2019
    "Good services, kind people to deal with."
    Frankie Wang
    Reviewed for
    DoorsWindows
  • 18 Jul 2019
    "We are loving our new conservatory from Pennine. A brilliant job all round from start to finish. "Looking forward to using our conservatory thoughout the summer months. This is not the first time we have used them as a few years ago they replaced a door for us - and it won;t be the last."
    Ms J Smalley
    Reviewed for
    ConservatoryOrangery
  • 18 Jul 2019
    "We have used Pennine several times over the years so had no hesitation in choosing them to build our conservatory. "From beginning through to completion, the project was managed to a high standard. Everyone, who was involved, were a credit to the company. "Michala kept us well informed at each stage of the building programme. Rob and Colin are excellent builders and we got on really well. (I bet they miss the cake!). "We must mention Simon also...... a perfectionist in his trade. Everything was overseen by Wallace the project manager, who ensured everything ran smoothly throughout. I would not hesitate to use Pennine again, and would certainly recommend."
    Mrs Anderson
    Reviewed for
    DoorsWindows
  • 15 Jul 2019
    "100% happy with all work done."
    Mr and Mrs Best
    Reviewed for
    DoorsWindows
  • 15 Jul 2019
    "Excellent aftercare"
    D Wall
    Reviewed for
    DoorsWindows
  • 15 Jul 2019
    "Our engineers were most helpful and courteous on both occasions they attended."
    Thomas Swallow
    Reviewed for
    ConservatoryOrangery
  • 10 Jul 2019
    "Very pleased with the windows. We had a problem with one of the windows. It was sorted quickly and the repair fitter was excellent and very personable."
    John Sturrock
    Reviewed for
    DoorsWindows
  • 10 Jul 2019
    "I am very happy with Aftercare. Staff and engineer are polite and courteous"
    Mark Rutter
    Reviewed for
    DoorsWindows
  • 10 Jul 2019
    "A very difficult job for Pennine as the window neeeded to be exactly the same as the one it replaced. Standards and materials have changed. "However, measures were taken and double-checked with a perfect result - and I am delighted! Well done! "I would not hesistate to put my trust in Pennine for any further work and to pass on recommendations to others, which I have done, and continue to do."
    Mrs Jean Graham
    Reviewed for
    DoorsWindows
  • 01 Jul 2019
    "The job was carried out to my satisfacton and the engineer was a very pleasant person and did the work quickly."
    Mr & Mrs Lovatt
    Reviewed for
    DoorsWindows
  • 01 Jul 2019
    "The aftercare engineer was very efficient courteous and polite during his visit."
    Brian Watson
    Reviewed for
    DoorsWindows
  • 01 Jul 2019
    "Pennine has done what was required and more."
    David Pratt
    Reviewed for
    ConservatoryOrangery
  • 24 Jun 2019
    "Very pleased with my new patio doors. The two fitters advised me how to open and close them when they finished. They were very kind."
    Jean Ellis
    Reviewed for
    DoorsWindows
  • 24 Jun 2019
    "Again and again, I am extremely happy with the service Peninne has given me in all stages of the sales, purchasing and aftercare of my purchase. "In this particuliar case, Darren the engineer and his colleague arrived when they said they would and worked speedily and very tidily. "It was a real pleasure as always and I have the utmost confidence in my Pennine product and experience."
    Claire Peiffer
    Reviewed for
    ConservatoryOrangery
  • 24 Jun 2019
    "I found the whole process of replacing my windows simple and painless from first contact by 'phone to installation. "Each of the sales, technical and installation teams completed their tasks effieciently and allowed me to relax during this stressful time."
    Mr and Mrs Bennett
    Reviewed for
    DoorsWindows
  • 17 Jun 2019
    "Very pleasant engineer in all aspects."
    Maureen Brown
    Reviewed for
    DoorsWindows
  • 17 Jun 2019
    "A big thanks to everyone I met from Pennine and the ones, I haven't seen but had coversations with on the 'phone. You were all very helpful and kind. Many thanks!"
    Shaung Wang and Ziyi Shao
    Reviewed for
    DoorsWindows
  • 17 Jun 2019
    "We are extremely pleased with the overall quality and look of our new windows - but like any new installation, it's only the expertise of the fitter, which makes a good job into a great job. "Stuart Wilson was hardworking and took great care of our internal wall coverings, especially in the the kitchen and utlilty room, where not a single tile was cracked or broken. He hardly took a break and just kept on working. Amazing!"
    Michael and Rosemary Heslop
    Reviewed for
    DoorsWindows
  • 10 Jun 2019
    "Excellent service from start through to comnpletion. Michala kept us well informed throughout the process whilst Wallace visited the site regularly throughout."
    Mr and Mrs Anderson
    Reviewed for
    DoorsWindows
  • 10 Jun 2019
    "The work is very good and everyting is as we expected."
    Mr and Mrs Riley
    Reviewed for
    ConservatoryOrangery
  • 10 Jun 2019
    "Unfortunately, Mrs Rutter passed away before the installation. I know she would have been overjoyed with her new door."
    George Rutter
    Reviewed for
    DoorsWindows
  • 06 Jun 2019
    "First class service, as always"
    Jacqueline Lathan
    Reviewed for
    ConservatoryOrangery
  • 06 Jun 2019
    "The engineer was very polite and on time."
    John Witcher
    Reviewed for
    DoorsWindows
  • 06 Jun 2019
    "The aftercare team were polite and helpful. The fitter was courtous and pleasant - a pleasure to have in our home. 10 out of 10"
    Bernadette Taylor
    Reviewed for
    ConservatoryOrangery
  • 29 May 2019
    "Very happy with the work on our Orangery. It's lovely - everything we wanted. Just a couple of things to finish off ."
    Mr and Mrs Jardine
    Reviewed for
    ConservatoryOrangery
  • 29 May 2019
    "Excellent service - after sales service is just what it should be."
    Pauline Winter
    Reviewed for
    DoorsWindows
  • 29 May 2019
    "I am very happy with the service I got from Pennine."
    Suzanne Johnstone
    Reviewed for
    DoorsWindows
  • 21 May 2019
    "We have had a conservatory built by Pennine, all of our windows replaced and also a porch built. "We are extremely happy with the work, which we have had done, and cannot fault this company. "Their aftersales care is excellent, they give a long guarantee and we found all the staff we have dealt with to be pleasant and professional. First rate!"
    Mr & Mrs Lacey
    Reviewed for
    DoorsWindows
  • 21 May 2019
    "Pleased with service. Doors and windows are well made. Workmen were very friendly."
    Anna Rowell
    Reviewed for
    DoorsWindows

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