Pennine’s Directors come with a breadth of knowledge and experience from in and outside of the industry. They all share a common goal; commitment to create a customer-centric culture to deliver service excellence and maintain long term customer relationships.
Mark joined Pennine in March 2014, bringing to Pennine a wealth of marketing experience and skill.
His 16-year career has included significant roles at companies including Intel Corporation and the Sony Corporation, where he was part of the team that successfully launched the Sony VAIO brand into the UK and the Pentium 4 Processor into Europe.
Mark has quickly made an impact here at Pennine, defining the company brand and Mission Statement. To enhance our customer service and experience, Mark has been instrumental in creating our dedicated Aftercare department to support our customers.
Mark also led and implemented a company restructure to enable us to redefine the double-glazing experience and set new standards of service for the industry.
Graham has played a major role in recent years helping to drive up the profitability of Pennine.
A qualified accountant, Graham joined the business in 2007 after previously being the Managing Director of Budget Windows, where he started as finance director but soon took on a wider operational role.
Graham has made the most of that experience and skill here at Pennine, driving up efficiency in the installations operation – resulting in an enhanced customer experience.
Improvements in procurement, as well as a restructuring of the department and the operational delivery pipeline, have made us a more efficient business – and a real winner with customers.
Having joined Pennine as Head of Marketing in November 2014, Nusheen Hussain has brought a wealth of expertise with over 20 years in various senior marketing roles. Her previous roles include working as Head of Marketing to lead the digital switchover with the BBC as well as working in various industry sectors, including publishing, broadcasting, financial services and construction. Nusheen quickly made her mark at Pennine and the results were impressive.
Nusheen’s strategic input has helped improved the business performance. She currently manages a number of channels at Pennine including our showrooms, website, telemarketing, field marketing and the overall marketing activities for the company.
Nusheen says “I’m very pleased to be part of the senior management team at Pennine as there is so much potential to this business. My ethos is based on test, learn and roll out – a continuous improvement program to help us to better what we do and to relentlessly improve our customer experience.”
Paul Clifton joined Pennine in June 2018 and brings with him exceptional sales experience, ranging over 30 years in the window and conservatory industry.
Recognised as the industry-leading business development consultant and key note industry speaker for the past 15 years, Paul has also worked as a consultant for Conservatory Outlet Group for the past five years, helping the National dealer network develop their sales strategies.
Paul has peerless experience in crafting and implementing sales processes, which are designed to give customers the best possible experience and ensure that the finished Pennine product is tailored to their needs.
Paul said: “I am very excited to be taking on this role. My goal is to take Pennine sales to £15m over the next five years.”
Paul is universally recognised as the leading mind in sales within our market, and was the natural choice for the Pennine Senior Management team.
or call us today on 0800 22 55 22.
"The engineer, who carried out our work, was professional and pleasant - a credit to Pennine"
"Very good job well done!"
"Very happy with the work. They left everything tidy - and we love the windows!".
"We recently had a conservatory installed and were pleased with how things went. The explanations of what would happen became...
"The 2 guys, who fitted my new front door, were punctual, friendly and extremely efficient. They did an excellent job...
"The aftercare engineer was excellent. He completely went over and above what needed to be done. Thank you!"
All content © Crownfold Ltd T/A Pennine Home Improvements.
Authorised and regulated by the Financial Conduct Authority.