OUR GUARANTEE

We’re proud to deliver a comprehensive guarantee on your products for a period of 20 years from the date of completion of your installation.

SETTING THE STANDARD

Once your installation is complete, we’ll issue you with your guarantee certificate, which includes a full summary of your cover.

It won’t come as a huge surprise to learn that things that move tend to fail more than things that don’t.  Unlike other home improvement companies out there, you can relax in the knowledge that our guarantee covers moving parts as well as non-moving.

Our Guarantee

LABOUR & REPAIR

The labour costs involved in your repair will be fully covered for a period of 10 years, so for any repairs required within the first 10 years of installation wouldn’t cost you anything.

Once your installation reaches between 11 and 20 years, any cost of parts would still be covered by your guarantee, but the labour costs would be chargeable.

Our Guarantee

WHATS EXCLUDED

There are a few restrictions on your Pennine cover.  Accidental or environmental damage to your products is excluded, and you’ll also invalidate your warranty if another company repairs or modifies your product.

There are a few extras which are covered for five years and therefore excluded from the full 20 year cover, including plumbing, plastering, electrics, timber boxing and foils.  Base building works and aluminium windows and doors are covered for ten years.

Our Guarantee

FURTHER INFORMATION

For full details of our guarantee, including a full list of exclusions and/or exceptions, please contact the Pennine team and we’ll be happy to help.

PENNINE PROMISES

Every promise we make, we keep. Every time. Our promises are bold and are there to assure you that we’re completely confident in our products and our service.

Free Annual Maintenance Checks

A little wear and tear is part of everyday life so, every 12 months, for the first two years, we’ll keep a comforting eye on you and your Pennine product.

24 Hour Emergency Lockout Service

If the locks on your Pennine door ever fail, just give us a call. We’ll come and let you in anytime, day or night, and fix the fault.

20 Year Guarantee

Pennine is proud to be the North East’s very first to offer a 20 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.

Price Promise

Giving our customers complete confidence in the price that they pay is very important to us. So, if you, or any customer, can find the same product specification and service commitment cheaper elsewhere, within 14 days, we’ll refund DOUBLE the difference.

VISIT YOUR LOCAL PENNINE SHOWROOM

Everyone is welcome to come in and browse around our showrooms, where our friendly sales team will be pleased to help with any questions you may have over a cup of coffee.

GET DIRECTIONS

WANT TO GET IN TOUCH?

If you have a query or issue about any of our products or services you can contact the Customer Services team either via email at aftercare@pennineconservatories.com or by completing the form below.

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Want to speak with an Advisor? Give us a call on 0800 22 55 22

Our friendly team will be pleased to help with any questions you may have.