Once your products have been fully installed, your journey with Pennine doesn’t end there.  Our dedicated team of aftercare specialists will look after you and your products for as long as they remain yours.


We’ll conduct free annual maintenance checks for the first two years of your installation to make sure everything is still in full working order.

Your Pennine aftercare engineer will summarise their findings for you in a report.  If they do find a fault, they’ll either fix it on the spot or arrange a return visit for you to put things right.

Pennine Care & Conservation
Pennine Care & Conservation


It’s important to know how to clean and maintain your products to help them look and perform their best for years to come.

We’ve put together a handy guide of hints and tips on keeping your glass and frames in top shape – check out our ‘Helpful Guides’ section for more information.

Aftercare - Cleaning


Our free 24 hour lockout service is exclusive to Pennine customers, and gives you peace of mind that we’re just a call away should you lock yourself out of your home, or not be able to securely lock your door behind you.

All external doors fitted by Pennine are covered, from front and back doors to any doors fitted as part of your new conservatory or extension.  Our aim is to attend you within 4 hours of receiving your call.

Aftercare - Lock-Out Service
Aftercare - Lock-Out Service


Condensation forms when vapour in the air comes into contact with cooler surfaces such as windows, mirrors or tiles.  Our first instinct when condensation appears is that there must be a problem.

In fact, condensation on the outside pane of your windows means they’re performing exactly as they should do – keeping cool air outside and the inside of your home warm and comfortable.  Only if condensation appears between the panes of the glazed unit should you be concerned.

For more information about condensation and what to do, please visit our ‘Helpful Guides’ section.

Aftercare Condensation


Every promise we make, we keep. Every time. Our promises are bold and are there to assure you that we’re completely confident in our products and our service.

Free Annual Maintenance Checks

A little wear and tear is part of everyday life so, every 12 months, for the first two years, we’ll keep a comforting eye on you and your Pennine product.

24 Hour Emergency Lockout Service

If the locks on your Pennine door ever fail, just give us a call. We’ll come and let you in anytime, day or night, and fix the fault.

20 Year Guarantee

Pennine is proud to be the North East’s very first to offer a 20 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.

Price Promise

Giving our customers complete confidence in the price that they pay is very important to us. So, if you, or any customer, can find the same product specification and service commitment cheaper elsewhere, within 14 days, we’ll refund DOUBLE the difference.


Everyone is welcome to come in and browse around our showrooms, where our friendly sales team will be pleased to help with any questions you may have over a cup of coffee.



If you have a query or issue about any of our products or services you can contact the Customer Services team either via email at or by completing the form below.

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Want to speak with an Advisor? Give us a call on 0800 22 55 22

Our friendly team will be pleased to help with any questions you may have.