HELP & SUPPORT

We’re here to give you all the help and support you need before, during and after you improve your home with us.

You’ll find plenty of help and information in this section, from useful advice and guidance to frequently asked questions and customer reviews. If you want to contact us, we’ve made it easy by offering you a number of different ways to get in touch, whether you’re a new or existing customer.

What Happens Next?

WHAT HAPPENS NEXT?

Find out more about what happens after you place an order with Pennine.  How will your project progress and who will be involved?

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UK Manufacture

UK MANUFACTURE

Discover more about how we work in partnership with our UK manufacturer to ensure only the best quality products are used in your installation.

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Installation Focus

INSTALLATION FOCUS

Our skilled and fully trained installers will work considerately in your home to ensure minimum disruption and an expert finish.

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Pennine Help & Support Team

AFTERCARE SERVICE

Our dedicated team of aftercare specialists will be there to guide you – looking after you and your product for as long as it remains yours.

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Pennine - Our Guarantee

OUR GUARANTEE

Pennine is proud to be the North East’s very first to offer a 20 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts.

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Pennine Helpfull Guides

HELPFUL GUIDES

We’ve created a selection of helpful guides to break all the myths and mysteries surrounding home improvements around your home. We hope you find them useful.

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FAQs

FAQs

Visit our FAQs section to find the answers to commonly asked questions about our products and services.

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Our Customers

CUSTOMER REVIEWS

We are really proud of the business we handle every year that comes directly as a result of a recommended Pennine customer.

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Request Service Visit

REQUEST A SERVICE VISIT

If you’ve been advised to get in touch or you’ve found a fault with your product, please get in touch using our online form.

REQUEST SERVICE

PENNINE PROMISES

Every promise we make, we keep. Every time. Our promises are bold and are there to assure you that we’re completely confident in our products and our service.

Free Annual Maintenance Checks

A little wear and tear is part of everyday life so, every 12 months, for the first two years, we’ll keep a comforting eye on you and your Pennine product.

24 Hour Emergency Lockout Service

If the locks on your Pennine door ever fail, just give us a call. We’ll come and let you in anytime, day or night, and fix the fault.

Price Promise

Giving our customers complete confidence in the price that they pay is very important to us. So, if you, or any customer, can find the same product specification and service commitment cheaper elsewhere, within 14 days, we’ll refund DOUBLE the difference.

20 Year Guarantee

Pennine is proud to be the North East’s very first to offer a 20 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.

WANT TO GET IN TOUCH?

If you have a query or issue about any of our products or services you can contact the Customer Services team either via email at aftercare@pennineconservatories.com or by completing the form below.

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Want to speak to our Aftercare Team? Call 0800 22 55 22.

Our friendly team will be pleased to help with any questions you may have.