FREQUENTLY ASKED QUESTIONS

Let us help you with all of your window questions and find the perfect solution for you and your home.
Are all composite doors basically the same?

No, they’re not.  Standard composite doors are generally 44mm in depth, and are foam filled.  They have GRP colour skins (commonly known as fibreglass) and are relatively lightweight.

Solid Core composite doors are generally 48mm in depth and are made of laminated layers of timber, making them more robust and durable than foam filled doors.  They also have UPVC skins which means you can achieve a perfect colour match with your door frame.

It’s worth bearing in mind there is an uplift in price from one to the next – speak to your Pennine advisor for the right type of composite door for your needs.

Extreme Solid Core Door
Can I have a different colour on the inside to the outside?

Yes, in most instances you will be able to choose a different colour on the inside of your door to the outside, so for example you could have white inside and red outside.  Or, green one side and blue the next!  Whatever floats your boat!  A Pennine advisor will be able to help you confirm your choice is available.

Internal White Composite Door

MORE COMMON QUESTIONS

Our friendly advisors are always happy to answer any questions you may have. You will find answers to some of the most common questions they receive below.

How many keys do you get?

You get 3 keys as standard with any of our doors – you can request additional keys upon placing your order with us, or have more keys made later, the choice is yours.

Can I have the keys so they’re same key for both doors? (Suited)

Yes, absolutely.  Just let your Pennine advisor know upon ordering and they can ensure your keys are suited so the same key works for both doors.

What does Secured by Design mean?

Secured by Design (SBD) is the official police security initiative that works to improve the security of buildings and their immediate surroundings to provide safe places to live.

SBD’s product-based accreditation scheme – the Police Preferred Specification – provides a recognised standard for all security products that can deter and reduce crime. This includes domestic windows and doors, and the components within them such as locks, hinges etc.

Our sister manufacturing company, Conservatory Outlet (part of the Conservatory Outlet Group) is a registered member of Secured by Design and many of our products have been tested to meet the demands of the standard. Please ask your Pennine advisor for details if security is a particular concern for you.

What does a 3-star rated door barrel mean?

3*s is the highest rated door cylinder on the market and is rigorously tested for maximum security against break-ins.  Our door cylinders feature our unique snap-secure technology with lockdown mode to prevent the barrel from being compromised.

Can French doors fold back completely?

Yes, you can order your French doors with an egress hinge which allows you to fully fold back your doors for a beautiful view of the garden.

Should I choose sliding patio or bi-folding doors?

If you have a large opening at the rear of your living space, bi-folding doors and sliding patio doors are both great options for opening up your room to the outdoors.  Bi-folding doors fold completely back for a full opening into your garden.  Sliding patio doors have slimmer frames, which means even when they’re closed you have a more uninterrupted view of the outdoors.  Speak to a Pennine Advisor who can help you choose the right option for you.

Do you offer finance to help me pay for windows and doors?

Yes. To make life easy for you, Pennine can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local Pennine Showroom, so you can enjoy whatever you’ve set your heart on right away.

What do we need to do when our finance is approved?

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

What happens if finance is refused?

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

I’ve applied for finance with Pennine. How long will approval take?

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.

PENNINE PROMISES

Every promise we make, we keep. Every time. Our promises are bold and are there to assure you that we’re completely confident in our products and our service.

Free Annual Maintenance Checks

A little wear and tear is part of everyday life so, every 12 months, for the first two years, we’ll keep a comforting eye on you and your Pennine product.

24 Hour Emergency Lockout Service

If the locks on your Pennine door ever fail, just give us a call. We’ll come and let you in anytime, day or night, and fix the fault.

20 Year Guarantee

Pennine is proud to be the North East’s very first to offer a 20 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.

Price Promise

Giving our customers complete confidence in the price that they pay is very important to us. So, if you, or any customer, can find the same product specification and service commitment cheaper elsewhere, within 14 days, we’ll refund DOUBLE the difference.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • BUY NOW PAY MONTHLY Spread the cost of your home improvements over 60, 120 or 180 months*
  • BUY NOW PAY 2023 This option allows you a 12 month payment holiday from the date of completion.
£
Spread the cost over 5, 10 or 15 years...
60 monthly payments
Deposit
£
Representative APR
7.9%
120 monthly payments
Deposit
£
Representative APR
7.9%
180 monthly payments
Deposit
£
Representative APR
7.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£6,000.00
10% Deposit
£600.00
Total Amount of Credit
£5,400.00
Duration of Agreement
60 Months
Rate of Interest
4.3% p.a. fixed
Representative APR
7.9% APR
24 Monthly Payments
£108.55
Total Amount Payable
£7,113.00
£
Deposit
£
Pay within 12 months + £29 exit fee
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
This option allows you a 12 month payment holiday from the date of completion. Pay 10% deposit when you order, and as long as you pay the outstanding balance in full before 12 months has elapsed plus a £29 settlement fee, no interest will be charged. If, after 12 months, this is not convenient, you can pay in 120 monthly installments at 11.9% APR Representative. *Deferred for 12 months from the date of completion – £29 settlement fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 12 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£4,000.00
10% Deposit
£400.00
Total Amount of Credit
£3,600.00
Duration of Agreement
132 Months*
Rate of Interest
7.8% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£55.64
Total Amount Payable
£7,076.80
Settlement Fee
£29.00

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Want to speak with an Advisor? Give us a call on 0800 22 55 22

Our friendly team will be pleased to help with any questions you may have.