CAREERS

Looking for your next career move?  We have a range of fantastic opportunities to join Pennine – one of the Top 1000 Companies to Inspire Britain 2020.

VIEW OUR CURRENT VACANCIES

With over 40 years and 30,000 installations under its belt, Pennine is a long-standing name in the North East with a fabulous reputation for excellence.  Here at Pennine, we promise you a challenging and rewarding career. If are an exceptional individual who is looking for an exciting new role, please view our vacancies below and apply online now.

Sales Consultants

Pennine Home Improvements are the leading installer of Orangeries, Conservatories, Garden Rooms, Glazed Extensions, Living Spaces and Windows and Doors throughout the North East.  Due to our continued success, we are expanding our Sales Operation and are looking for 2 to 3 Sales Professionals who can flourish within a very unique direct sales environment.  We are looking for talented individuals both from within and outside of the industry.  Our existing team come from a diverse range of backgrounds including teaching, aeronautical engineering, mechanical engineering, Armed forces and law.

Our first-class marketing strategy and exemplary reputation ensures our Sales Design Consultants benefit from a high volume of expertly qualified appointments.

As Sales Consultant you will be highly driven, determined to succeed, highly flexible and deliver true professionalism to the Customer, the Company and the Industry alike.  Experienced sales people would be welcome, however, so would any highly driven individuals with the determination to succeed in this rather unique role.

The role is highly versatile and dynamic, you will be required to visit customers’ homes, establish their “New Living Space” design requirements and interpret these into a design solution modelled using bespoke software. This is a rare opportunity to truly enjoy all the rewards that an aspirational selling environment can give.

You must be a motivated and passionate self-starter, an enterprising, creative thinker, with a technical aptitude and the ability to take ownership of designs from concept to creation.   Full training is provided.

This is a fast paced and evolving environment, so be prepared to adapt well to change

In return we offer an excellent OTE level as well as product, design and software training, inspirational luxury showrooms and a hands-on consultative sales culture.  Successful applicants should be full driving licence holders and car owners.

Role Responsibilities

  • Attend qualified appointments, in customers’ homes, listening to their requirements and helping them by offering the very latest and most innovative home improvement products;
  • Meeting homeowners and helping them to create their dream new living space using our unique design software and product range;
  • Working flexibly to visit new and existing customers who have shown an interest in our “New Living Space” designs, giving meaningful advice on issues like planning and building regulations; full training is given in these areas;
  • Build effective relationships which will contribute to the business success through the delivery of exceptional customer service;
  • You will be responsible for listening to the Customer, understand their needs, be curious and question to gather the ideas needed to create the desired design;

Person Attributes

  • You must be smart and professional, as you will be the one who sets the first impression of the company;
  • You will be a passionate, highly driven individual who enjoys helping customers;
  • You will be a versatile, dynamic and determined individual, highly goal orientated with demonstrable experience of hitting or exceeding targets;
  • A flexible and adaptable truly professional Sales Consultant, delivering professionalism to the Customer, Company and Industry;
  • You must be a motivated and passionate self-starter with a creative flair and the ability to take ownership of designs from concept to creation;
  • Excellent numerical skills, be able to think logically and be objective in your decision making;
  • Good IT Skills required, Word, Excel, Outlook etc.
  • Excellent communication skills with the ability to communicate ideas that inspire, inform and captivate the Customer;
  • Good problem-solving skills, able to identify cost efficient solutions to problems;
  • You must be friendly, determined and able to demonstrate the value of our marketplace product to new customers;
  • A highly responsive individual, you will understand the importance of responding quickly to daily challenges;
  • You will want to make a difference, not satisfied with the status quo, you will have a strong opinion on how to be the best sales person
  • Hands on, results focused, motivated to deliver in advance of deadlines;
  • Robust, energetic and tenacious;
  • Motivated to achieve targets and goals, a credible individual who possess a “can do” attitude and has an open mind to learn from the best in the business;
  • Quality driven & professional, employing the highest levels of honesty, probity and integrity;
  • Analytical with good commercial acumen.

If you would like to be considered for this opportunity which, following a 3 -month training period, is on a self-employed basis, then please send your CV and covering letter detailing your salary expectations including the added value you can bring to our business using the form below.

Employed Bricklayers

This is fantastic opportunity to work for one of the London Stock Exchange Group’s Top 1000 Companies to Inspire Britain 2020.

Pennine Home Improvements is the North East’s leading, customer focussed retail installer of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows and doors in both uPVC and aluminium.

To support our ongoing business growth, we have several employed opportunities available for experienced and professional Bricklayers to join our high profile, top quality, fast moving and forward-thinking business.  You will be working alongside our build team on our latest installations, with a focus on providing an exceptional quality of work. You will be carrying out all bricklaying works, including block work, brickwork, forming window openings and forming door openings. You will be responsible for ensuring the brickwork of the finished installation is of a high standard. Working at heights experience would be an advantage

You will have access to all the benefits of being employed, plus 23 days holiday per year, plus 8 bank holiday days, pension scheme, including employer contribution, company branded uniform and company branded vehicle. As well as the security of regular contracted hours and a competitive salary.

Your role will

  • Provide excellent quality Bricklaying/building work.
  • Be experienced in all aspects of small-scale building.
  • Deliver an exceptional level of customer service.
  • Maintain and strength the Pennine Brand and reputation.
  • Have an outstanding work ethic.
  • Demonstrate extremely high standards of work.
  • Maintain tools and materials
  • Have knowledge of materials, methods and tools involved in bricklaying.
  • Hold a full Driving license.
  • Strong knowledge and experience of site Health and Safety.

You will be:

  • Expected to work within a team environment.
  • Used to working outside
  • Able to use equipment and tools effectively.
  • Able to display strong communication skills.
  • Able to build positive relationships with all key personnel.
  • Highly driven.
  • Self – Motivated.
  • Committed and Hardworking.
  • Determined to succeed.
  • Driven, passionate and show pride in your work.
  • Strong problem solver.
  • Good planning skills.
  • CSCS Card preferred.

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you. Interested? Please send your CV using the fortm below.

Self Employed Bricklayers / Builders

To support our ongoing business growth, we have several self-employed opportunities available for experienced Bricklayers / Builder Squads. This is a great opportunity to work for a high profile, top quality, forward thinking business, offering potential earnings of £70,000.00 per year, plus regular work, on time payments and immediate starts.

We expect you to

  • Be experienced in the full construction of conservatory bases –groundworks/foundations, bricklaying and laying of floors;
  • Provide excellent quality Bricklaying/building work;
  • Be experienced in all aspects of small-scale building;
  • Deliver an exceptional level of customer service;
  • Maintain and strength the Pennine Brand and reputation;
  • Have an outstanding work ethic;
  • Demonstrate extremely high standards of work;
  • Hold a full Driving license;
  • Relevant liability insurance;
  • MTC card;
  • Strong knowledge and experience of site Health and Safety.

You will be:

  • Expected to provide and work with a Labourer/Ground Worker;
  • Able to display strong communication skills;
  • Able to build positive relationships with all key personnel;
  • Highly driven;
  • Self – Motivated;
  • Hardworking;
  • Determined to succeed;
  • Driven, passionate and show pride in your work;
  • Strong problem solver;
  • Good planning skills.

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you. Interested – get in touch using the application form below.

Self Employed Window & Conservatory Fitters

To support our ongoing business growth, we have several self-employed opportunities available for experienced Window & Conservatory fitters.

At Pennine it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have teams of Window fitters and Conservatory Fitters who are quality focused, experienced and passionate about providing excellent customer service.

This is a great opportunity to work for a high profile, top quality, forward thinking business, offering regular work, on time payments and immediate starts.

We expect you to:

  • Be an experienced window or conservatory fitting experience;
  • Provide excellent quality window and conservatory fitting work;
  • Deliver an exceptional level of customer service;
  • Maintain and strength the Pennine Brand and reputation;
  • Display an outstanding work ethic;
  • Demonstrate extremely high standards of work;
  • Hold a full Driving license;
  • Hold a relevant liability insurance;
  • Hold a MTC card;
  • Have strong knowledge and experience of site Health and Safety.

You will:

  • Display strong communication skills;
  • Build positive relationships with all key personnel;
  • Be highly driven;
  • Be self – motivated;
  • Be hardworking;
  • Be determined to succeed;
  • Be driven, passionate and show pride in your work;
  • Be a strong problem solver;
  • Have good planning skills.

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you.  Please send your CV using the application form below?

Aftercare Engineer

We are looking for a passionate, driven and customer focused Aftercare Engineer who can flourish and progress within a fast paced, forward thinking environment. You will have the desire to be responsible for providing industry leading levels of customer service, exceeding customer expectations.

You will be highly driven, motivated, passionate, and determined to succeed, you will be driven to deliver an excellent after-care customer service experience.

You will be responsible for resolving any issues which customers may have with our products.  You will provide excellent customer service, creating positive relationships and sales opportunities.

You will have a positive outlook and you will be driven to deliver excellent aftercare and aim to fix things first time.

Your role will be

  • To be responsible for resolving issues with our windows, doors, bi-folds, orangeries, and conservatories;
  • To provide excellent customer service whilst at customers properties;
  • To ensure that all visits are completed on the first visit;
  • To be responsible for ensuring quality work is carried out at all times;
  • To ensure that your customer experience score is positive;
  • To support the Aftercare department to assist with resolving any issues as and when required.

You have:

  • A minimum of 10 years experience in the Industry.
  • Previous experience in all aspects of window, door and bi-fold fitting including fitting doors and windows, conservatories and orangeries.
  • The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc.
  • Excellent product knowledge with good problem-solving skills and the ability to identify cost efficient solutions to problems.
  • Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
  • A clean driving license.
  • Good communication skills with the ability to communicate both verbally and written.
  • A self -motivated individual who has a can-do approach to work with the ability to get the job done in the required timescales.
  • A willingness to undertake further training with the ability to implement learning into your daily work.

If you have the drive to “Make it Happen” with a positive “can-do” attitude and a focus on quality work this could be the opportunity for you. Interested? Please send your CV

Window & Door Surveyor

Due to continued demand for our products and services, we now have a fantastic opportunity for an experienced Window and Door Surveyor to join our Pennine Surveying Department.

We understand the importance of our people and so always ensure that our reward packages are the very best in the industry.

Therefore, if you are an experienced Window and Door Surveyor and would like to become part of our team, please send your CV to recruitment@pennineconservatories.com or complete our online form below.

Sales Support Manager

We are looking for a passionate, driven and customer-focused Sales Support Manager who can maximise appointment opportunities and support the ongoing development of both the lead generation and sales operation teams. You should be able to flourish and progress within a fast-paced, forward-thinking environment. You will have the desire to be responsible for providing industry-leading levels of customer service and exceeding customer expectations.

You will be highly motivated, passionate, and determined to succeed, you will be driven to maximise the lead and pitch rate within the business and support the Company’s sales targets. You should be able to act as a conduit between the Lead & Design / Sales team and be accountable for scheduling the lead management operation, ensuring that there is the appropriate 7-day cover throughout the year.

The role will be Monday to Friday with occasional weekend work to support staff holidays (3 to 4 times per year)

Competitive salary, free parking, plus company pension scheme, and the opportunity to increase earnings based on targets.

Role Responsibilities

  • To be accountable for scheduling the lead management operation, ensuring that there is appropriate 7-day cover throughout the year.
  • To manage, mentor, support and develop the sales support team, allocating duties and responsibilities.
  • To provide clear objectives for the sales support team and implement clear KPIs.
  • To undertake regular team meetings, & 121 meetings, reviews and provide ongoing supervision and support.
  • To be responsible for improving staff skills either by training on new areas or improving current skill set.
  • To develop strong working relationships with the team and work alongside them to ensure that targets and department KPIs are achieved.
  • To coach and mentor, the team, initiate & coordinate training activities and enforce company systems, policies, and procedures.
  • To maintain professional and technical knowledge by attending training opportunities.
  • To maintain quality services by establishing and enforcing organisational standards.
  • To maintain a safe and clean work environment.
  • To comply with Pennine Quality Policy and objectives in every aspect of own work.
  • To work by health and safety regulations and ensure the health and safety of all staff.
  • To monitor pitch rates & sales performance and make all appointment decisions based upon the optimum possible sales result for the business.
  • Any other reasonable duty that may be assigned.

Person Attributes

  • A customer-centric Individual that understands how to deliver an enriched customer experience.
  • Previous experience in retail showrooms and lead generation/management is desirable.
  • A proactive approach to work with effective time management skills and the ability to prioritise primary & secondary tasks.
  • Tenacious, and a winning attitude to ensure Pennine Home Improvements stays ahead of the competition.
  • Good working knowledge of Microsoft packages with previous experience of working on excel.
  • Excellent interpersonal skills with the ability to develop a good rapport with our customers and colleagues.
  • A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.
  • The ability to collect and interpret data logically.
  • You will need to have strong organisational skills and the ability to delegate and motivate a team.
  • Strong leadership skills & consultative management style with the ability to work as part of the team.

If you have the drive to “Make it Happen” with a positive “can-do” attitude and a focus on quality work this could be the opportunity for you. Interested?

Customer Experience Coordinator

We are looking for a passionate, driven and customer-focused Customer Experience Agent who can flourish and progress within a fast-paced, forward-thinking environment.

You will have the desire to be responsible for providing industry-leading levels of customer service and exceeding customer expectations.

You will be highly driven, motivated, passionate and determined to succeed, you will be driven to deliver an excellent customer experience.

Hours of work are Monday to Friday 8:30-5:00

Role Responsibilities

  • Working with internal and external departments to resolve our customers’ queries, and identify resolution of customer problems
  • To respond to email and telephone communications in a timely, friendly, professional and efficient manner
  • To develop your product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries
  • To obtain and analyse all relevant information, dealing with product and service inquiries per the company guidelines
  • Communicate regularly with customers, keeping the customer up to date with developments and problems and checking the customer is happy with our service
  • To listen to the customer’s enquiry effectively and determine the best course of action
  • Quickly understand the issues the customer is facing, with the initiative to resolve the customer queries, ask the right question and focus on ensuring a resolution
  • Reassure the customer so they are confident their enquiry will be dealt with
  • To build and create lasting relationships, providing the best possible experience for the customer
  • Record and respond to customer complaints and where appropriate highlight complaints to the Head of Customer Experience
  • To meet all complaints targets and ensure individual complaint escalation targets are met
  • To maintain all relevant paperwork, keeping paperwork and filing up to date
  • To deal with any other administrative duties as required by the Head of Customer Experience

Person Attributes

  • Solutions focussed and able to respond to customer needs promptly
  • Be able to work on your own initiative
  • A passion for delivering an excellent customer experience
  • The ability to manage customer expectations in line with a commercial focus
  • Strong admin skills, with a good working knowledge of Microsoft packages;
  • Strong written skills
  • Professional telephone manner
  • Excellent problem-solving skills
  • Motivated individual with a can-do approach to work and the ability to “Make it happen”
  • Quality driven & professional, employing the highest levels of honesty, probity, and integrity
  • And most importantly, a good sense of humour

Please send your CV and covering letter detailing your salary expectations and why you are a suitable candidate using the form below.

Why work for Pennine?

Team Spirit

Working for Pennine, you’ll have a fantastic team of people behind you who are all driven, dedicated and experts in their field.

Great Benefits

We’re proud to offer excellent salary and benefits packages for the right candidates who really live and breathe our Pennine values.

Top Training

At Pennine, we invest in regular training and upskilling our workforce to ensure the very best service and quality standards throughout every stage of the process.

Job Satisfaction

Helping customers to improve and add value to their homes whilst enriching their lives is one of the most rewarding feelings there is.  Our teams get a real buzz from seeing completed installations and receiving positive feedback from customers.

APPLY FOR A VACANCY ONLINE

Seen a vacancy that suits your skill set and experience?  We’d love to hear from you.  Please complete your details below and attach your current CV with a brief introduction about yourself and we’ll be in touch with next steps.  Best of luck!

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