Why Pennine?

Our promises are bold and are there to assure you that we’re completely confident in our products and our service.

Pennine Price Promise – if you can find the same solid roof extension and service cheaper elsewhere within 14 days, we’ll refund double the difference!

20 Year guarantee – we have so much confidence in our products, that we offer a guarantee on our products including moving and non-moving parts

24 Hour Emergency Lockout – it’s never too much trouble so if you’re locked in or out we’ll come out and let you in!

Free Annual Maintenance Checks – every 12 months for the first 2 years we’ll make sure things are as they should be and if they’re not, we’ll fix it.

Dedicated Project Manager – you’ll have a single point of contact from the moment you purchase our product, who will always be available to keep you up to date throughout your project.

For help & advice call 0800 22 55 22 today!

Pennine Home Improvements is a member of FENSA (Registered No. 31358) – The industry Gold Standard for Building Regulations compliance in replacement windows and doors.

FENSA stands for the Fenestration Self-Assessment Scheme. Following Government encouragement, FENSA has been set up by the Glass & Glazing Federation (GGF) and other industry bodies in response to Building Regulations for double glazing companies in England and Wales.

When replacing windows and doors, homeowners must comply with current thermal performance standards and ensure they get a certificate from FENSA or Local Authority Building Control. FENSA enables companies that install replacement windows and doors to self-certify compliance under these Building Regulations without the need for a separate assessment from Building Control.

For more information on FENSA please visit www.fensa.co.uk.

For help & advice call 0800 22 55 22 today!

Pennine Home Improvements is a member of the Glass & Glazing Federation (GGF) – the industry’s main trade federation which was formed in 1977. The GGF is recognised by government and plays a large part in the setting of new technical standards and regulations, such as The Building Regulations, the rules that govern and control the way our buildings are constructed in the UK.

All GGF members have been vetted and have premises, products and employees fit for purpose with trained professionals to ensure your installation is to the highest technical standards as outlined by the GGF Glazing Manual. As a member of the GGF, Pennine complies with the GGF Consumer Code of Good Practice which has strict requirements regarding consumer legislation, we also offer free deposit protection and conciliation schemes to homeowners.

Buying from a GGF member – like Pennine – gives customers the confidence that they are buying from a trustworthy and reputable company. The new GGF website - MyGlazing.com - shows that Pennine is a GGF member selling direct to the public, and that we abide by the GGF Consumer Code of Practice. The Chartered Trading Standards Institute is a nationally-recognised brand. Its logo shows that Pennine follows a code of practice approved by the foremost regulatory authority in the retail sector.

The Glazing Arbitration Scheme (TGAS) gives consumers peace of mind that in cases of unresolved consumer disputes, Pennine is signed up to an independent Alternative Dispute Resolution (ADR) Scheme – in this case TGAS - as a GGF member.

For more information on the GGF please visit myglazing.com.

For help & advice call 0800 22 55 22 today!

Prior to any work commencing, a full site inspection will be carried out to ensure health and safety standards are met during the project and to make certain that your property and possessions are protected from damage at all times.

Once all the building work has completed, a second inspection will be carried out to ensure that it meets our high and exacting standards and expectations. This rigorous inspection covers all aspects of the completed works against our current Building Standards document.

A final inspection will be conducted once all installation, electrical, plumbing and plastering works have been completed to confirm that the fitting and finish meet our installation standards and to be sure that you are left with a beautifully finished product.

Plus, you will have peace of mind with our 20 year guarantee and our dedicated aftercare team.

For help & advice call 0800 22 55 22 today!